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Job Summary

Under direct supervision by the Catering Manager, the Catering Administrator is responsible for catering sales support and providing excellent customer service for Caltech Dining Services.

Job Duties

• Provide catering sales support for Caltech Dining Services, as directed by the Catering and Office Manager and in collaboration with the Office and Billing Administrator
• Catering duties: input events into CDS catering system – event information provided by management; assist with clerical work in department – customer/vendor correspondence, event schedules, special projects, and function sheets; maintain existing catering clients
• General administrative duties: answer phones; provide customer service; direct calls; take messages; monitor emails and distribute to appropriate manager(s)
• Communications: meet daily with Catering and Office Manager to review daily catering events and recap past events; communicate with Executive Chef and Chef de Cuisine any catering menu/event changes and culinary-related issues; answer questions from the catering coordinators regarding event specifics; maintain departmental hub, ensuring that CDS staff communications, third-party staff, clients, and CDS guests are routed appropriately
• Customer service: greet and direct all visitors in a pleasant manner; maintain professional demeanor in difficult situations; follow up with catering customers to seek feedback
• Organization: maintain office and conference room organization/cleanliness

Basic Qualifications

• Ability to thoughtfully communicate verbally and in writing
• Strong experience in hospitality, food service, or customer service
• Computer skills, particularly with Microsoft Office applications
• Professional demeanor and appearance
• Ability to work in fast paced environment
• Have or obtain ServSafe certification (or comparable California Food Handler’s certification)
• Ability to lift 50 pounds

Preferred Qualifications

• Experience in university food service
• Knowledge of and interest in food
• Experience in event planning

Required Documents

• Resume