Bargaining Unit: None - Not included in the union (Yale Union Group)
Time Type: Full time
Duration Type: Regular
Compensation Grade: Administration & Operations
Compensation Grade Profile: Supervisor; Senior Associate (P5)
Work Location: Central Campus
Worksite Address: 150 Munson Street, New Haven, CT 06511
Work Week: Standard (M-F equal number of hours per day)
Searchable Job Family: Computing and Information Systems
Total # of hours to be worked: 37.5

Position Focus:

Reporting to the Director of Foundational Technology Services, the Email and Collaboration Administrator will work with the Collaboration Team ensuring an efficient and secure operation of Yale’s Collaboration Services. This includes the Email and Messaging, Conferencing Tools, and Document Sharing offerings. The Admin will use their technical expertise and work alongside other admins to: manage all facets of The Office 365 suite, Exchange Online, SharePoint along with Google Apps; co-support the administration of O365 and Google Apps services including break/fix for mail flow, Advanced Threat Protection for Email, and administration of OneDrive/SharePoint Online; maintain and ensure availability for multiple cloud services such as Zoom, Box, and Confluence; support/Create new PowerShell scripts for automation, Help Desk use, and integration with non-MS products via REST; assist in empowering the Help Desk by managing scripts, automation, and permission administration; participate in groups/committees related to processes, standards and best practices and ensure documentation is up to date; identify, track, respond and raise awareness of complex infrastructure and data security issues.

Essential Duties

1. Provides technical expertise in resolving user system deficiencies and determines appropriate action.
2. Provides system services and analyze system performance for stakeholders and intended end users. Performs all activities necessary to activate a new operating system or new release of an existing system, including analysis, design, implementation, and related documentation. Analyzes systems performance and modifies programs to increase the efficiency of the operation. Reinstates integrity of system as quickly as possible following an outage in order to minimize item and data loss.
3. Recommends and authorizes system upgrades and software installations.
4. Designs, develops and implements new system tools.
5. Analyzes execution time of commonly used instruction to identify and replaces those that are inefficient or slow to operation.
6. Analyzes, evaluates and takes steps to circumvent problems and restores systems to operating condition.
7. Contributes in the determination of specifications and determines the combination of options needed to tailor an operating system to meet the business needs.
8. Conducts training and user education.
9. Researches new technologies, processes, and methodologies.
10. May perform other duties as assigned.

Required Education and Experience

Bachelor's Degree in a related field and a minimum of two years of related work experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Proven experience installing, configuring and supporting Office 365 and Google Apps. Experience administering Exchange Online and PowerShell scripting.

Required Skill/Ability 2:

Demonstrated and motivated self-starter that will take the initiative to become a subject matter expert of various cloud collaboration applications. Advanced analytical and troubleshooting skills with strong problem-solving abilities.

Required Skill/Ability 3:

Able to successfully multi-task and shift focus quickly. Ability to set priorities and manage workload to meet those priorities.

Required Skill/Ability 4:

Strong communication skills, both verbal and written. Must be able to work collaboratively as well as independently.

Required Skill/Ability 5:

Strong customer service skills. Ability to work effectively with all levels of management and different business partner organizations.

Preferred Education, Experience and Skills:

Three to five years of applicable experience in Office 365 Administration, PowerShell scripting and Intermediate knowledge of SharePoint Online. Previous working experience with Unix platforms is a plus.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Drug Screen

No

Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov.

Note

Yale University is a tobacco-free campus