University Job Title: Coordinator 4
Bargaining Unit: None - Not included in the union (Yale Union Group)
Time Type: Full time
Duration Type: Regular
Compensation Grade: Administration & Operations
Compensation Grade Profile: Supervisor; Senior Associate (23)
Work Location: Central Campus
Worksite Address:121 Whitney Avenue New Haven, CT 06510
Work Week: Standard (M-F equal number of hours per day)
Searchable Job Family: Administration
Total # of hours to be worked: 37.5
Work Days/Hours (Other than Standard): Schedule will vary based on department needs.

Position Focus:

The Assistant Director, Digital Learning will work with Senior Director of Digital Learning to build/deliver Yale School of Management’s (Yale SOM) Executive Education growing digital learning program portfolio including developing digital learning initiatives. In conjunction with Senior Director of Digital Learning and Operations, manage operational/curricular aspects, assuring quality from design to delivery. In conjunction w/ Yale SOM IT, provide support for online learners on digital learning management systems (e.g. NovoEd). Manage design and development vendors: learning designers, videographers, editors, writers, graphic designers, and multi-media designers to produce quality digital learning content. Ensure consistency in program material templates/presentations. Work with Senior Director of Digital Learning and Assistant Director of Program Operations to negotiate contracts with production vendors/Subject Matter Experts (SMEs). Research competitive pricing, services, and programs, analyze information to improve service delivery. Develop/manage complex production schedules. With Senior Director of Digital Learning, Senior Director of Program Operations, and Business Office, manage budgets during design, development, and delivery. Monitor contracts, program budgets and expenses. Ensure budgets are accurately reconciled  within 3 months. Work with department, school, and university faculty and staff, IT, suppliers, and technology partners to ensure smooth delivery. In conjunction with Senior Director of Digital Learning and Senior Director of Operations develop/deliver standards of operational excellence to drive digital learning participant satisfaction, program efficacy, and operational efficiency. Ensure processes are followed, streamlined, and improved. Manage learner enrollment. Ensure accuracy and security of participant records. Serve as digital program operational troubleshooter for program participants and first point of contact for tech issues. Manage technological and operational considerations for synchronous learning experience. Serve a leadership role with software vendors/consultants to implement system enhancements/updates. Keep staff informed of system developments. Serve as project manager for application developments including coordinating user requests/outlining project feasibility and implementation requirements. Work with operations team to manage immersions on-campus for blended programs. Manage in-person programs as needed. Deliver consistent, professional communication to digital learners. Ensure consistency/timely delivery of course materials. Work with AD, Executive Education Marketing to ensure brand and communications consistency across all messaging. Manage post-program surveys. Work with Senior Director of Digital Learning to upkeep digital learning metrics and analyze program success. In conjunction with Senior Director of Digital Learning and SOM IT, serve as executive education digital learning ambassador. Understand learning platforms and technologies used to deliver digital learning programs. Explore new technologies to improve the learner, faculty, and administrative experience. With Director of Program Operations/other administrative departments, improve and systematize documented operating processes and administrative protocols, ensure compliance with school/university policies. Develop working relationships with school, campus, community-based business partners, international stakeholders, and Yale Poorvu Center for Teaching & Learning. Contribute to training of new program managers, clerical staff, and interns. Negotiate vendor contracts. Initiate inventory selection/orders. Develop/make recommendations to Senior Director on best practices/quality control. Other projects as assigned. The following Principal Responsibilities are generic in nature; the information contained in this Position Focus is most relevant to this position.

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Essential Duties

1. Assumes primary responsibility for a program, service, activity, operation or function in an assigned area. Develops objectives, practice and procedure and identifies resources to ensure accomplishment of operational goals. 2. Coordinates day-to-day operations in order to achieve designated goals. Ensures effective management and leads the development and implementation of best practices. 3. Designs and implements quality control metrics to identify areas of risk. Analyzes, recommends, and implements strategic solutions to minimize risk. 4. Develops a variety of complex report and other written materials. 5. Provides guidance to and collaboration with internal and external partners as necessary. 6. Develops, oversees and monitors budgets. 7. Develops and maintains specialized training. 8. Performs other duties as assigned.

Required Education and Experience

Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Proficiency with Windows and Microsoft products. Clear, concise, effective communicator in English.

Required Skill/Ability 2:

Superior interpersonal skills to interact effectively and represent the school well with participants, faculty, administrators and corporate contacts.

Required Skill/Ability 3:

Excellent independent judgment, sensitivity, and knowledge of appropriate protocol, especially of other cultures and business customs. Excellent problem solving and conflict resolution skills.

Required Skill/Ability 4:

Ability to work successfully in a fast-paced and changing environment. Proven organizational skills, including the ability to organize and manage multiple projects and processes simultaneously.

Preferred Education, Experience and Skills:

Bachelor’s degree in media production, digital learning or hospitality. Experience managing corporate client relationships and/or events, managing multiple projects simultaneously, and facilitating the delivery of world-class service. Knowledge of database management systems and tools. Global orientation; experience working across countries and regions, and fluency in more than one language.

Weekend Hours Required? Occasional
Evening Hours Required? Occasional
Drug Screen: No
Health Screening: No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov.