Team Leader, Examinations and Progressions

Expiring today

Location
Townsville, Australia
Posted
12 Aug 2019
End of advertisement period
25 Aug 2019
Ref
16848
Contract Type
Permanent
Hours
Full Time

Position Overview

The Team Leader, Examinations and Progressions is responsible for the efficient day-to-day operation of the Examinations and Progressions Team.  The incumbent ensures compliance with relevant legislation and University Policy and procedure relating to the management of examinations, graduation and academic progression, providing expert advice to the Manager, Student Finance and Examinations as required.

The Team Leader, Examinations and Progressions provides support to staff at JCU study centers, partner campuses and academic and College staff on all matters relating to examinations, graduation and academic progression.

Division of Student Life

The Division of Student Life plays a critical role in driving and meeting the University’s objectives and strategic intent. Working closely with and across the Colleges and Divisions, and in collaboration with the Office of the Provost, the Division has a focus on cross-institutional academic quality, innovation in learning and teaching, efficiency of services, domestic recruitment, suitability of learning infrastructure, and overall student experience.

The Division encompasses the following Directorates;

  • Domestic Recruitment and Engagement
  • Learning, Teaching and Student Engagement • Library and Information Services
  • Student Services.

Student Services Directorate

The Student Services Directorate provides academic, administrative and student support services to the University community and is responsible for a large component of the non-academic domestic and international student experience at JCU. The Directorate plays a pivotal role in relation to the student experience, the ability of the University to meet its enrolment and financial targets and the reputation of the University.

Principal Accountabilities

  1. Develop and provide expert high level advice as well as accurate, consistent and timely examination, academic progression, prizes and graduation related information and resources to internal and external stakeholders ensuring a productive focus in all interactions. 
  2. Lead and coordinate the day to day operations of the Examinations and Progressions team, including staff management of casual exam supervisors, by meeting deadlines as well as coordinating staff workloads and priorities to deliver efficient and effective work practices.
  3. Coordinate and manage major examination, graduation, academic progression and prizes related functions to assist in meeting the University’s strategic objectives.
  4. Ensure that all examination, graduation, academic progression and prizes processes are compliant with relevant legislation and University policies, procedures and timelines as well as maintaining the security of the examination papers, materials and processes.
  5. Contribute to the development and review of policy and examination, graduation, academic progression and prizes procedures by collaborating with various stakeholders as required.
  6. Coordinate processes for academic misconduct, student appeals, subject result changes, and the administration of prizes and medals to ensure compliance in relation to the Higher Education Support Act as well as JCU policies and procedures.
  7. Proactively identify high level analysis and reporting on key operational metrics to the Manager, Student Finance and Examinations by providing recommendations for continuous improvement of examination, graduation, academic progression and prizes policy, objectives and processes.
  8. Provide effective management and decision making to the Examinations and Progressions Team to ensure a culture of high performance, customer service, innovation and teamwork.
  9. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians. Demonstrate a commitment to the University values. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.

Descriptors

There are generic responsibilities that apply to all James Cook University staff.

Your specific level descriptor can be found at:

Professional and Technical

Level 7

Generic Accountabilities

There are generic responsibilities that apply to all James Cook University staff.  

  1. The Team Leader, Examinations and Progressions is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Team Leader, Examinations and Progressions is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance. 
  3. The Team Leader, Examinations and Progressions is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.

Special Conditions

  • It is a requirement of this position to be available to work outside of the ordinary span of hours during peak times when examinations are being conducted.

Selection Criteria

Selection and appointments will be assessed against selection criteria.

Essential

  1. Degree qualification with at least 4 years subsequent relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.  
  2. A track record of effective staff management with a proven ability to motivate and manage workload within a busy work environment, including the planning of staff and resources, review of performance, mentoring, and change management.
  3. Demonstrated strong organisational and time management skills with a proven ability to exercise initiative, drive and transform business processes as a result of operational and/or legislative change.
  4. Demonstrated well-developed experience in the operation of a large information system and integrated management systems and software. 
  5. Demonstrated commitment to excellent client service including a proven ability to make informed decisions and provide factual and timely advice.  
  6. Demonstrated high level of interpersonal, negotiation, oral and written communication skills including evidence of developing and maintaining strong relationships with a diverse range of stakeholders.

Desirable

  1. Experience in the Higher Education sector, particularly in an examinations environment. 

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