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Student Services Representative, Concierge

Employer
UNIVERSITY OF MELBOURNE
Location
Melbourne, Australia
Closing date
25 Aug 2019

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Job Details

Work type: Fixed Term
Location: Parkville
Division/Faculty: University Services
Department/School: Department of Academic Services and Registrar
Salary: $66,411 - $70,483 (UOM 4)
Role & Superannuation rate: Professional - Full time - 9.5% super

Chief Operating Officer Portfolio:

The Chief Operating Officer (COO) Portfolio is responsible for the University’s budget and financial performance, and the management of its property and capital.  It also delivers efficient and effective shared services in support of all aspects of the University’s business.

The COO Portfolio is comprised of eight sub-portfolios covering all areas of our operations, including the newly established Operational Performance group. This has been established to drive and manage a program of operational improvement and service transformation, underpinned by contemporary business insights, data modelling, predictive analytics, digital tools, and service planning.

About the role

Stop 1 is the home of student services online, on the phone and in person at the University of Melbourne. The Student Services Representative - Concierge position is an essential part of the Stop 1 team, and the critical first point of contact for in-person enquiries at Stop 1. The primary function of the role is to greet all visitors and quickly assess their needs before either resolving their enquiry or directing them to the appropriate service. The position is also responsible for providing guided assistance to students in the Stop 1 self-manage space, roaming assistance across waiting areas, reception duties for booked appointments on Level 1, management of transactional enquiries and oversight of publications stock.

Under the immediate supervision of a Student Services Team Leader, the position works closely with other Stop 1 staff to ensure delivery of high quality, responsive customer service in a dynamic frontline environment. The development of strong working relationships with other student services teams and the wider University is central to the role. The ability to quickly build a solid knowledge of student service offerings and related processes is also a fundamental requirement.

About you

As the initial point of contact for all visitors to Stop 1, you are friendly, welcoming, and passionate about providing first level assistance. You have solid customer service experience in a fast-paced front-line environment and enjoy proactively engaging with a diverse range of customers and stakeholders. You are motivated to seek and recommend service improvements, and continuously demonstrate initiative, flexibility, and enthusiasm in the work you undertake.

Benefits

  • Maximise your benefits through our Salary Packaging scheme
  • Flexible family friendly policies, providing generous leave and working conditions
  • The opportunity to work in a culturally rich environment
  • A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to http://about.unimelb.edu.au/careers/working/benefits  

Culture

The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

How to apply

Your application submitted should include a CV along with your responses against the selection criteria found in the Position Description for the role.

For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to http://about.unimelb.edu.au/careers/search/info/selection-criteria

Position Description

0036580.pdf

Applications close: 25 Aug 2019 11:55 PM AUS Eastern Standard Time

Company

The University of Melbourne enjoys an outstanding reputation with world rankings consistently placing us as Australia’s leading comprehensive research-intensive university, and one of the world’s top 50*.

Melbourne attracts the best and brightest students and researchers and, with a history of over 160 years, we occupy a special place at the heart of our city’s cultural scene.

Melbourne is a leading research university, widely renowned for its teaching and the social and economic contributions it makes through knowledge transfer. The University’s performance in international rankings puts it at the forefront of higher education in the Asia-Pacific and beyond.

Internationally, the University is consistently ranked among the leading universities in the world, with its international peers placing it in the top 20 worldwide, and employers placing it in the top 10. In the recent Times Higher Education rankings of the world’s top 200 universities, Melbourne ranked top in Australia and 33 in the world.

Melbourne’s international research pre-eminence was also acknowledged with a top 100 ranking in the Shanghai Jiao Tong rankings. Ranked No. 44 in 2015, the University has climbed steadily in the rankings since first appearing at No. 92 in 2003.

The Melbourne Model introduces undergraduate programs characterised by both breadth and depth, followed by a graduate professional degree, a research higher degree or entry directly into employment.

In 2008 Melbourne commenced offering six New Generation undergraduate degrees in Arts, Biomedicine, Commerce, Environments, Music and Science. The Melbourne Model also introduces a new graduate school experience to Australia, providing the best and brightest with a more focused, intense and professionally relevant degree in areas such as Law, Architecture, Teaching and Nursing. With the Melbourne curriculum now aligning the University with the world’s top universities in Europe, North America and Asia, we enable our students to develop the skills and attributes required by employers all over the world.

More than 50,000 students from over 120 countries take courses in the University’s 12 faculties and graduate schools.

For more information please visit: http://www.unimelb.edu.au

*Times Higher Education World University Rankings 2015 – 2016 and Academic Ranking of World Universities 2015

Company info
Telephone
+61 (3) 8344 4000
Location

Parkville
Melbourne
Victoria
VIC 3010
Australia

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