Site Services Assistant
- Employer
- CERN
- Location
- Geneva, Switzerland
- Closing date
- 15 Sep 2019
View more
- Job Type
- Professional Services, Administrative, Estates & Facilities / Facilities Management
- Contract Type
- Fixed Term
- Hours
- Full Time
Job Details
Company Description
At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.
Job Description
Introduction
Are you an experienced Site Services Assistant with strong interpersonal skills who enjoys working on a variety of tasks? Are you flexible and organised? This is the fantastic opportunity you are looking for! CERN, take part!
CERN is looking for a Site Services Assistant to help us serve more than 10,000 users on the Organization’s premises and assist in providing efficient transportation services as well as effective mail distribution. Be a part of the largest particle physics research laboratory on the planet.
The Site Management & Buildings (SMB) Department is responsible for providing, maintaining and renovating the civil engineering structures and infrastructures of the Organization and for operating the site's technical services: supply chain, site services and security. Within the SMB Department we are looking for a person supporting services for the CERN community in the areas of people mobility (regular shuttles, shuttles for visitors, fleet of CERN cars - currently over 800, CERN car sharing - 35 vehicles-, fleet of CERN bikes - over 500) and mail distribution (inbound and outbound for CERN and internal to the Organization).
Functions
As a Site Services Assistant, you will provide specialised administrative and operational support for the mobility and mail distribution activities, in compliance with the Organization’s rules and procedures. You will:
- Monitor the operational and administrative processes of mobility and mail distribution with a focus on continuous improvement to increase efficiency.
- Ensure the application of contracts and support the users.
- Proactively manage communication flow.
- Process transactions, book-keeping operations and invoicing requests.
- Carry out regular analysis, controls and reporting.
- Maintain documentation and archives (web pages, internal controls and procedures, databases).
- Assist in any other services activities upon request.
Qualifications
Technical certificate or general secondary education in the field of services, logistics or a related field.
Experience:
- Demonstrated experience as a service provider, overseeing contractual relationships, including Service Level Agreements.
- Experience supporting transportation services to improve mobility in a community would be an asset.
Technical competencies:
- Customer service.
- Use of Office software packages.
- Fleet management.
Behavioural competencies:
- Achieving results: delivering prompt and efficient service taking into account customer need; having a structured and organised approach towards work; being able to set priorities and plan tasks with results in mind.
- Solving problems: producing workable and timely solutions that meet requirements; anticipating obstacles; assessing alternative solutions in order to have a fall-back plan.
- Managing self: working well autonomously; taking on activities and tasks without prompting.
- Building relationships: relating well to all people regardless of category/level within the Organization.
- Demonstrating flexibility: being able to demonstrate flexibility whilst abiding by all applicable rules.
Language skills:
- Spoken and written English and French: ability to understand and speak both languages in professional contexts as well as the ability to prepare/draft texts in both languages.
Additional Information
Eligibility and closing date:
Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States.
This vacancy will be filled as soon as possible, and applications should normally reach us no later than 15.09.2019.
Employment Conditions
Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.
These functions require:
- A valid driving licence.
Job grade: 3-4
Job reference: SMB-SIS-2019-84-LD
Benchmark Job Title: Process/Services Assistant
Please make sure you have all the documents needed to hand as you start your application, as once it is submitted, you will not be able to upload any documents or edit your application further
Company
Working at CERN
CERN is a truly unique organisation. A genuine collaboration between countries, universities and scientists, driven not by profit margins, but by a commitment to create and share knowledge.
People here are part of immense scientific discoveries, answering some of life’s most complex questions and pushing the boundaries of understanding. Experts from every field come here to share in this ambition and the nature of this collaborative, international community creates a genuine atmosphere of trust. People are free to work creatively and to trust in, and rely on, their colleagues across the organisation.
History’s being made here – and the excitement is tangible, inspiring, overwhelming at times. It is the only place in the world that you can do this work in this way.
CERN. Take part.
Why join us
"97.2% of CERN employees are proud to work for this organisation."
Professional member survey 2009, Université de Lyon
"Because at CERN you are an individual with ideas, personality and a voice. You share CERN's vision, but you do it with your own eyes!"
Engineer, General Services Department, 2012
Today CERN employs over 2500 people - if you visit us you will find over 2500 different reasons why CERN is a great place to work! Here are 6 key reasons we believe will make you love working here.
Purpose
CERN's people are driven by a shared goal, a single purpose. They want to achieve the impossible, to do what’s never been done before. Everyone here strives to be the best they can be, true specialists and industry "firsts" are created regularly – not just in the world of physics.
Challenge
Unravelling the mysteries of the universe: it’s a big task. And that’s one of the reasons that experts come to CERN – to test themselves, push their abilities and help create history with groundbreaking discoveries. But this is not just about physics. The engineering and technical skills needed to make the experiments succeed are as world-class as the science behind them. If you want to help answer the world’s toughest questions, this is the place to do it.
Integrity
This is a word that is included in the CERN values, but it’s something that can be claimed by any number of organisations, so what does it actually mean here? Respect isn’t handed out automatically at CERN – it’s earned. But, because of the nature of the work, people act with integrity. People are driven by scientific discovery. Their motivations are pure. They trust and are trusted.
Collaboration
CERN is an employer, a university and a state: a whole community working towards a shared goal – scientific discovery. This creates a collaborative world. Seniors work with graduates. Physicists need engineers. Countries forget politics and collaborate to achieve. And knowledge – CERN’s main commodity – is shared throughout CERN, its member states and the rest of the world.
Imagination
This is work without boundaries. People here are realising the impossible. Pushing what is known and accepted with the courage to ask, “what if?” They have the freedom to think differently, to imagine, and to find improbable solutions to problems that have never been asked before. They are free to take chances, to challenge ideas and to enjoy unrestrictive working practices.
Quality of life
Of course, there’s one final element that helps to make CERN what it is today. People here enjoy living a truly cosmopolitan life, in the heart of Europe. The environment offers a myriad of leisure activities, both on Lake Geneva and the surrounding mountains. With excellent benefits, great remuneration and the freedom to work flexibly, it’s not just the work and atmosphere that makes people enjoy their jobs, it’s the tangible elements that they receive too.
- Location
-
THE EUROPEAN ORGANIZATION FOR NUCLEAR RESEARCH
385 ROUTE DE MEYRIN
MEYRIN
1217
CH
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