Customer Insights Manager

Melbourne, Australia
07 Aug 2019
End of advertisement period
22 Aug 2019
Contract Type
Full Time

Work type: Continuing
Location: Parkville
Division/Faculty: Faculty of Business and Economics
Department/School: Melbourne School of Professional and Continuing Education
Salary: $103,409 - $111,927 (UOM 8)
Role & Superannuation rate: Professional - Full time - 17% super

The Customer Insights and Strategy Manager acquires and analyses a range of internal (CRM, Student data) and external data sources to enhance the customer experience and improve business performance (acquisition, conversion and retention).

The role will directly consult and provide customer insights to inform decision making on product development, communications strategy and process improvement. A key contribution of this position is to integrate data from various sources to provide clear, relevant and measurable insights and Interpret complex data sets to key stakeholders across the University to support the School’s targets.

This is a re-advertised position. Previous applicants will be considered.

Position Description

0048707_REVISED 7 Aug 2019.pdf

Applications close: 22 Aug 2019 11:55 PM AUS Eastern Standard Time

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