Student Support Officer

London, United Kingdom
£33,615 (Grade 4)
06 Aug 2019
End of advertisement period
27 Aug 2019
Contract Type
Full Time

Department: School of Engineering & Materials Science
Salary: £33,615 (Grade 4)
Location: Mile End
Closing date: 27-Aug-2019


About us

Queen Mary is one of London and the UK’s leading research-focused universities. With over 20,000 students, it is amongst the largest of the colleges of the University of London. Queen Mary’s 4,000 staff teach and research across a wide range of subjects in Science and Engineering, the Humanities, Social Sciences and Laws, and Medicine and Dentistry.

This post is within the School of Engineering and Materials Science, a large School with approximately 70 academic staff and 45 postdoctoral research staff. There are around 1000 undergraduate and taught postgraduate students and 220 PhD students. Circa 40 administrative and technical staff support the staff and students. The staff and student body are international in make-up.

The School holds a departmental-level Bronze Athena SWAN award and is committed to equality of opportunity.

About the role

The School of Engineering and Materials Science is seeking to recruit to the post of Student Support Officer.  The post holder will be a key member of the newly created Student Experience and Admissions Team which proactively informs, engages and supports students throughout their student journey from pre-application to alumni.

The post holder will provide professional support for all taught students in the School, and to provide administrative support for the implementation of the School’s student engagement, retention and success strategies.

The ideal candidate will have an understanding of the work practices, processes and procedures relevant to student support, preferably gained within a higher education institution or related body.  They will be educated to degree level or have equivalent experience and will have excellent interpersonal and problem-solving skills. 

For further details of the role and selection criteria please refer to the job specification attached.

The post is a full time (35 hours per week), permanent appointment, with a starting salary of £33,615 per annum, inclusive of London Allowance. Benefits include 30 days’ annual leave, pension scheme and interest-free season ticket loan.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. This role does not meet the eligibility requirements for a Tier 2 certificate of sponsorship under UK Visas and Immigration legislation. Therefore, Queen Mary, University of London are unable to progress applications from candidates who require sponsorship to work in the UK.

Informal enquiries should be addressed to Dr Alison Hartshorn at a.hartshorn@qmul.ac.uk  or +44 (0) 020 7882 6760.

Details about the school can be found at www.sems.qmul.ac.uk

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 27th August 2019. Interviews are expected to be held shortly thereafter.

The School of Engineering & Materials Science hold a Bronze Athena SWAN Award and is a registered member of WISE.   We are committed to the equality of opportunities and to advancing women’s careers. We have policies to support staff returning from long-term absence, for flexible arrangements for staff with parental responsibilities and for childcare support for the attendance of conferences. As part of the School’s commitment to the Athena SWAN and the WISE principles we strongly encourage applications from women.

Valuing Diversity & Committed to Equality

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