Closing date 31 Aug 2019 23:00 (UK time)
Salary RM 0–Negotiable
Location Malaysia
Department Heriot Watt University Malaysia
Category Professional & Managerial
Status Full Time

About Heriot-Watt University        

Heriot-Watt University has five campuses: three in the UK (Edinburgh, Scottish Borders and Orkney), one in Dubai and one in Malaysia. The University offers a highly distinctive range of degree programmes in the specialist areas of science, engineering, design, business and languages.

With a history dating back to 1821, Heriot-Watt University has established a reputation for world-class teaching and practical, leading-edge research, which has made it one of the top UK universities for business and industry. We connect with industry at every level and develop programmes to match their needs – so employers get work-ready industry-fit graduates.

Heriot-Watt is also Scotland's most international university, boasting the largest international student cohort.

We have an established set of values that help us to nurture innovation and leadership, and show our commitment to continuous improvement and development in all our activities.

For full details on our University please view our Careers at Heriot-Watt http://www.hw.ac.uk/about/careers-at-heriot-watt.htm

About our Team        

Heriot-Watt University Malaysia (HWUM) is a UK university campus based in Putrajaya, Malaysia. HWUM is the second international campus of Heriot-Watt University (“HWU”) which is a leading research-intensive UK university, specialising in science, technology, engineering, business, languages, textiles and design. With an international reputation for scientific and technological excellence, the University is truly global in scope and scale with a campus in Dubai, three campuses in Scotland and over 150 partners world-wide.

HWUM is operating from a stunning, purpose-built, eco-friendly, lakeside campus that currently has more than 2,000 students. Besides the academic offerings that range from Foundation to Undergraduate and Postgraduate programmes in Business, Engineering, Construction, Actuarial Science and more, the university is a pioneer in Impact-Based and Positive Education aiming at developing Purpose-driven, resilient and world-ready graduates.

With highly motivated community, state-of-the-art learning resources and world-class learning and teaching facilities, the Putrajaya campus is a dynamic and stimulating place to study, grow and flourish. Students studying at Heriot-Watt University Malaysia undertake a well-structured developmental programme that takes them in four stages to develop the skills of knowing and leading self, leading teams, leading communities and leading enterprise. This inculcates emotional intelligence, interpersonal and analytical skills sought after by employers. Learning outcomes and standards are identical across all campuses which enables students to seamlessly transfer between campuses.

Detailed Description

This is an exciting opportunity to join a fast-paced recruitment team, playing a vital role in ensuring that the day-to-day operations of the university run efficiently. Working to recruit students for a leading UK university the post holder will have responsibility for developing and driving the recruitment and enrolment strategy for students to deliver the targeted student numbers for the university. This includes planning and implementing student recruitment activities, and the facilitation of the recruitment process and promotion of the university.

We have an open-access approach to recruitment providing ethical counselling to students seeking to join Heriot-Watt ensuring they are recruited to the right programme and at the right level. The person in this role will manage and work with a team of student recruiters comprising of personnel recruiting both domestic (Malaysia) students as well as students from overseas (International) to join campuses in Malaysia, the UK and Dubai. The post holder will ensure the team receive sales training and product knowledge to provide professional guidance to all prospects.

S/he will also be expected to participate in recruitment activities such as Open Days and Higher Education exhibitions, and to support other university activities in a professional and flexible manner. This varied role requires the exercise of independent judgement and initiative, strong administrative and excellent interpersonal skills. The person in this role must be willing to travel and be flexible in his/her working hours and will work in close collaboration with the Student Recruitment Manager and the Admissions Manager.

He/she will work in close partnership with the HWU student recruitment teams and academic staff across campuses and the wider University, and sometimes, directly with applicants. It will be essential to work in collaboration and communicate with Heriot-Watt colleagues on other campuses to drive the university’s global student recruitment strategy.

This role reports to the Head of Marketing and Student Recruitment and will be based at the University's campus in Putrajaya, the administrative capital of Malaysia.

Key duties and responsibilities

1. Working with the Head of Marketing & Recruitment, develop, plan and manage recruitment and enrolment strategies for the recruitment of students to HWUM.
2. Lead, monitor and manage the recruitment performance of the Education Consultants (Marketing Executives) and ensure targets are met for the various intakes. Responsibe for leads management.
3. Work closely with the Admissions Manager to facilitate the enrolment of students.
4. Conduct market and competitor analysis to propose recruitment tactics i.e. fees, waivers and scholarships.
5. Work closely with the Marketing & Communications Manager to create promotional events and campaigns via digital & print media to assist recruitment.
6. Work closely with the Recruitment Manager in Malaysia, and the International Recruitment Manager in the UK, to support the recruitment of students to HWU.
7. Plan & manage recruitment events on-campus (e.g. Open Days) and off-campus (e.g. Education Fairs) and ensure the successful implementation of the events.
8. Monitor the progress of recruitment efforts and provide feedback – both verbal and written - reports to the Head of Marketing & Student Recruitment.
9. Keep abreast of developments in the education industry and monitor market trends and track prospect student enquiries to identify opportunities for new programme development.
10. Lead, motivate and develop staff including addressing training needs of the team.
11. Manage and train a team of student ambassadors to support recruitment events.

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post and its general responsibilities. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Education, qualifications and experience

This section details the attributes e.g. skills, knowledge/qualifications and competencies which are required in order to undertake the full remit of the role.

Education & Qualifications

Essential

• Must have a degree – preferably in marketing , communications, business, administration or relevant professional qualifications

Experience

Essential

• A minimum of 4 years’ experience in a student recruitment environment.
• Experience in driving the team and stakeholders to deliver effective and efficient recruitment strategies.
• Experience in managing external agencies to increase and supplement recruitment

Desirable

• Previous success in a target driven role.
• CRM experience/training to manage sales pipeline.

Competencies, Skills & Knowledge

Essential

• Demonstrable and well-developed inter-personal skills, comfortable interacting directly with suppliers and potential students.
• Excellent written and verbal communication skills, at a professional level suitable for dealing with complex enquiries. In particular you must have:
• A very high standard of written English with the demonstrable ability to write reports.
• Excellent organization and interpersonal skills, proven track record in building relationships with clients and supplies.
• Able to manage self and others to deliver effective and efficient professional services.
• Be flexible, proactive, detail-oriented and motivated.
• Must be able to thrive in high pressure situations and with tight deadlines.
• Able to present a professional image with a broad range of people from applicants and their influencers to senior managers and stakeholders.
• Able to analyse data, interpret reports, present findings, evaluate and bring new insights.
• Maintain stable performance under pressure, developing appropriate coping strategies to sustain positive health and wellbeing.
• Able to make independent decisions affecting own team and day to day operations, involving others as required.
• Takes prompt and proactive measures to accomplish objectives.
• Takes time to get to know colleagues, building strong alliances and networking to achieve shared objectives across the HWUM campus and the HWU Group.

Desirable

• A high standard of spoken English with the ability to deliver presentations

Means of Assessment

• Written Test
• Interview

Special Factors (if applicable)

Essential Criteria - these are attributes without which a candidate would not be able to undertake the full remit of the role. Applicants who do not clearly demonstrate in their application that they possess the essential requirements will normally be eliminated at the short listing stage.

Desirable Criteria - these are attributes which would be useful for the candidate to hold. When shortlisting, these criteria will be considered when more than one applicant meets the essential criteria.

How To Apply

Due to Malaysian Immigration restrictions, we regret that this position is only open to citizens or permanent residents of Malaysia.

Applications should be submitted to iRecruit system.

Applications must be submitted by 31 August 2019. If you are not contacted by the selection committee by 15 September 2019 then please assume that on this occasion your application has been unsuccessful.

The University is committed to equality of opportunity.