Computer Support Assistant

Location
Massachusetts, United States
Posted
24 Jul 2019
End of advertisement period
24 Sep 2019
Ref
17763
Contract Type
Permanent
Hours
Full Time

Working at MIT offers opportunities, an environment, a culture and benefits  that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

COMPUTER SUPPORT ASSISTANT 2, Chemical Engineering, to provide first and second-tier desktop support for a range of applications, services, and solutions that support staff, students, and faculty.  Will provide daily technical and desk-side support to a diverse user base of technical and non-technical end-users through a variety of channels, bolster a wide range of technology and services and increase customer satisfaction, and provide maintenance and guidance for moderately complex client products.  Responsibilities include supporting the system administrator on projects/work of varying scope/impact; troubleshooting user problems/issues; protecting client data; building relationships with users to identify technical needs and recommend solutions/best practices; reviewing trends to identify recurrent problems/incidents and finding solutions; training staff on new/existing functionality/services; documenting processes/policies/procedures; supporting personal computing devices for staff, faculty, and department-issued grad student laptop; assuming first contact responsibility for other services offered by the department, e.g., supporting the undergraduate PC cluster and other application or infrastructure services; providing first-contact support for IT services outsourced to central IS&T and outside vendors.  May work with vendors to coordinate support/licensing and perform other duties as requested. 

Job Requirements

REQUIRED: high school diploma or its equivalent; at least five years’ experience supporting hybrid Window and Macintosh environments; strong technical diagnostic skills; working knowledge of networking technologies; excellent organizational and communication skills; knowledge of service management principles, processes, and tools; detail orientation; diplomacy; attention to detail and accuracy; and comfort working in an academic setting.  Must be able to convey technical information in non-technical terms; multitask, prioritize, and follow through on commitments and agreements; manage time effectively; and operate both independently and on a team.  Formal technical education preferred.  Job #17763-6

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.