Global Experience Coordinator

1 day left

Townsville, Australia
22 Jul 2019
End of advertisement period
18 Aug 2019
Contract Type
Full Time

Position Overview

The Global Experience Coordinator works under the direction of the Manager, International Relations within the International Directorate to maximise the participation of JCU students in overseas study, including exchange, inter-campus mobility, internships, work placements and volunteer programs. In coordination with internal and external stakeholders, the incumbent contributes to the design and implementation of both inbound and outbound student mobility experiences. The role administers the application, distribution and consolidation of funding from a range of sources for a variety of student mobility opportunities and reviews as well as streamlines procedures and systems to analyse and track program effectiveness.

The Chancellery

The Chancellery consists of the Chancellor, Vice Chancellor and President, Chair of Academic Board, Office of the Chief of Staff, Marketing, International and Advancement Directorates, and State of the Tropics project. The Chancellery provides a centralized point for the facilitation, coordination and oversight of all corporate governance; marketing activities; international compliance and student support; alumni and fundraising; government relations; and external engagement both domestically and internationally.

The Chancellery provides support to the Vice Chancellor and the Executive Group on governance and management issues and in particular supports the Vice Chancellor to discharge her duties. The Vice Chancellor and President of the University is the equivalent of the Chief Executive Officer of a substantial company. The Vice Chancellor is responsible for the overall leadership and management of the University and plays a prominent role in outward facing activities of the organization, including national, international and community engagement.

International Directorate

The International Directorate is responsible for international student recruitment and student mobility, both inbound and outbound. The Directorate will provide a diverse range of activities that support the recruitment and mobility functions, including agent relationships, study tours, international compliance and international student support.

Organisational Charts

James Cook University

Principal Accountabilities

  1. Under the direction of the Manager, International Relations and in collaboration with academic departments, coordinate the design, implementation and periodic review of a strategic plan for inbound and outbound student mobility including, but not limited to, inbound study abroad, inbound and outbound exchange, inter-campus mobility, internships, work placements and volunteer programs.
  2. Promote participation in inbound and outbound learning abroad opportunities internally within the Academic Divisions and Colleges and directly to students and prospective students through a range of channels including website management, development of digital and print resources, participation in events, delivery of seminars and presentations and via face to face meetings.
  3. Build and maintain positive and effective relationships with a network of internal and external stakeholders including JCU staff, partner institutions, professional associations, government agencies and third party providers.
  4. Organise, host and review visits from international visitors including current and prospective partners, agents and students to ensure successful outcomes for all parties. 
  5. Identify, apply for and oversee the distribution and acquittal of funding sources that support students to undertake international study opportunities by working with the Academic Divisions to develop programs and grant applications that attract funding to maximise the number of JCU students participating in global study opportunities.
  6. Refine and coordinate pre-departure preparation, risk management, support and feedback procedures for JCU students involved in all student mobility programs and ensure staff and student compliance in regards to JCU enrolment and insurance procedures for studying abroad.
  7. Maintain accurate and current records to track student progress, improve processes and report on program outcomes.
  8. Coordinate and supervise the Global Experience team through mentoring and conducting performance development planning to ensure a culture of high performance, customer service, teamwork and innovation. 
  9. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  10. Demonstrate a commitment to the University values.
  11. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff.

Your specific level descriptor can be found within the Enterprise Agreement.

Generic Accountabilities

There are generic responsibilities that apply to all James Cook University staff.

  1. The Global Experience Coordinator is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, and other appropriate University authorities, as in force from time to time.
  2. The Global Experience Coordinator is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations.
  3. The Global Experience Coordinator is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.

Special Conditions

  • It is a requirement of this position to occasionally work outside of ordinary hours.
  • It is a requirement of this position to hold a current First Aid Certificate. 
  • It may be a requirement of this position to occasionally travel domestically and internationally.

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Completion of a degree with at least 4 years subsequent relevant experience and/or or an equivalent combination of relevant experience and/or education and/or training.
  2. Relevant experience in international education in a tertiary environment or equivalent large business organisation with complex service/education training offerings. 
  3. Highly developed communication, interpersonal, intercultural and representational skills with demonstrated evidence of having worked with a variety of stakeholders to initiate and establish significant products, planning and outcomes. 
  4. Demonstrated high-level organisational, time and resource management skills, including the ability to undertake complex projects while maintaining a high level of accuracy and attention to detail.
  5. Demonstrated commitment to superior client service, continuous improvement and quality assurance in service delivery with a strong client focus. 
  6. Demonstrated ability to work cooperatively, professionally and positively as part of a geographically dispersed team. 


  1. Experience studying abroad and engaging with diverse cultures.
  2. Knowledge and understanding of issues relating to and affecting the international higher education sector, particularly relating to learning abroad.

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