About the position

The Office of Future Students at Bond University has a clear vision to raise the University’s global reputation as a premium institution with a distinct value proposition, to generate growth opportunities and to encourage more students to consider, engage with, and ultimately choose to study at Bond University.

The Manager, Customer Experience is a senior role within the Office of Future Students, with responsibility for the implementation of recruitment and customer experience activities to achieve University recruitment targets and deliver a premium student experience.  It is responsible for managing the operations of the in-house sales and customer service team that provide advice and support to prospective students of the University.

The position reports to the Director, Brand, Marketing and Customer Experience and has two teams of direct reports including the Future Student Advisors (counselling leads and applicants to conversion) and Future Student Liaisons (casuals who engage in lead management).

About the person:

To be considered for the position you will be degree qualified in a relevant discipline and possess significant experience in managing and motivating a sales, operations or customer service-oriented teams. You will have the proven ability to develop operational processes including customer acquisition, prospect management, conversions and business improvement.

Strong IT skills focusing on utilising a CRM program and related technology to enhance and target prospective students is essential for success in the role. You will also be able to use data to analyse and develop reports to measure, monitor and improve quality and performance in order to meet and exceed KPI’s.

This position requires exceptional communicate skills as well as the ability to manage and motivate a diverse team to deliver exceptional customer service outcomes.

Salary details:

Bond University offers a vibrant campus with state-of-the-art facilities in a picturesque location, as well as a range of tangible benefits including (but not limited to): competitive remuneration, bus services to the door, available car parking, use of library, Career Development Services, corporate discount programs and a bulk-billing medical centre on-site.

Remuneration for the appointment will commence at $91,292  per annum plus 9.5% superannuation.

Additional information:

Position related enquiries can be directed to Ms Shannon Tricklebank – Director, Brand, Marketing and Customer Experience on +61 7 5595 1218 or via email strickle@bond.edu.au

Application and submission details:

For further details regarding this appointment please reference the position description.

Applications will be submitted online via the Careers at Bond University candidate portal. Please follow the 'How to apply' instructions provided. All candidates will be required to register prior to submitting an application.

If you require any assistance with your application submission please visit Applying for jobs at Bond – Frequently asked questions.

Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.

Conditions of employment for this position are offered under a Bond Workplace Agreement (BWA)

Bond University is an equal opportunity employer.