Roving Support Assistant

Coventry, United Kingdom
£16,149 - £19,207 pro rata per annum
17 Jul 2019
End of advertisement period
04 Aug 2019
Contract Type
Fixed Term
Part Time

Application closing date 04/08/2019
Faculty / School or Service Library
Salary £16,149 - £19,207 pro rata per annum
Package As one of Coventry's biggest employers, we offer some pretty impressive benefits including an excellent pension scheme and generous holiday allowances.
Job category/type Professional Services

Job description

Part Time, Fixed Term

Hours of work: 

3 posts x 20 hours per week, Monday to Friday: 11.00a.m. - 2.00p.m. or 2.00 p.m.  -  5.00p.m. Plus 2 evenings 5.00p.m. - 7.30 p.m.

1 post x 15 hours per week, Monday to Friday: 11.00a.m. - 2.00p.m. or
2.00p.m. - 5.00p.m.

The University Library is seeking to appoint to a Roving Support Team providing mobile customer facing first line enquiry support within the Lanchester Library. The Team facilitate Ask Us! Enquiry Service seeking out customers to help, answering Library and IT queries picked up from anywhere in the building, referring more complex queries to professional staff where necessary.  The role further involves providing basic support for all equipment and IT facilities and actively maintaining the Library noise and behaviour policy to ensure an effective study environment.  As such you should be confident in the use of physical and electronic Library resources as well as common University IT packages and mobile technologies and demonstrate good communication skills.

This pro-active role will require you to use your experience and knowledge of the University Library and IT Systems, together with good communication and interpersonal skills, in order to deliver excellent levels of advice, solutions, and guidance to all of our customers.  The post has great scope for personal and professional development, offering candidates the rewarding opportunity to support customers in their study at the University.

The Successful candidate will be offered this role on an agency worker basis via the Futureworks recruitment agency

Click here to view the job description and person specification

Interview date:  29th August 2019