Are you committed to outstanding service delivery? Do you know how to go the extra mile for customers? Can you make a positive contribution to our team? 

The Library has the Customer Service Excellence award, and our Customer Services Team make a major contribution to the University experience for our students and staff. We’re often the first point of contact for people visiting the Library, and we make sure the libraries are a welcoming, attractive space to work. 

We’re looking for someone committed to excellent customer service. You’ll be joining a team that staffs our service points, answering enquiries in person, via email/online or on the telephone. You’ll help manage customer behaviour in our different study spaces (group/individual/silent), and carry out a variety of administrative tasks. 

We need to be flexible and responsive to changing demands on our time and developments in our services to meet customer expectations.

To explore the post further or for any queries you may have, please contact: 

Library HR

Tel: +44 (0) 113 343 7615, email: hr@library.leeds.ac.uk

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  Library
Category:  Administrative and Clerical Support
Grade:  Grade 3
Salary:  £17,079 to £18,688 p.a. pro rata
Working Time:  13 hours per week on alternate weekends mostly in term time
Post Type:  Part Time
Contract Type:  Ongoing    
Closing Date:  Thursday 25 July 2019    
Downloads:  Candidate Brief