Manager, Student Experience

Sydney, Australia
12 Jul 2019
End of advertisement period
25 Jul 2019
Contract Type
Fixed Term
Full Time
  • Exciting opportunity to support the operation and execution of the Student Experience Strategy
  • Located at The University of Sydney Business School at our Camperdown campus
  • 3 year Fixed-term and base salary $127,727 plus superannuation

About the opportunity 

The Manager, Student Experience will work closely with the Associate Dean Student Life and Associate Dean Education within the School and the DVE Education Portfolio to support the operationalisation and execution of the Student Experience Strategy to implement a comprehensive, University-wide strategy that engages students through a range of programs, activities and services that promote a sense of belonging, retention and success, from orientation to graduation.

The Manager, Student Experience will lead teams in Student Affairs, Student Life and Student Information and Communication to optimise student success ensuring there is a culture focussed on delivering innovation and service excellence which is student-centric, putting our students at the centre of all we do.

About you

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Manager, Student Experience who possesses:

  • Demonstrated success in managing and leading a large team and driving a high-performance culture in a service-orientated culture
  • Extensive knowledge and experience in delivering customer-centric services and demonstrated high level communication, negotiation and influencing skills
  • Proven ability to lead, manage and motivate staff ensuring that team members are developed to their full potential within a client service environment
  • Demonstrated ability to develop and implement integrated communication strategies engaging a range of stakeholders

About us

The University of Sydney Business School (the Business School) is one of the Asia Pacific region’s premier centres for engaged and innovative business education and research. The Business School has strong alliances with industry, government and the not for profit sector and a highly international outlook, with a broad global network and accreditation by major international organisations. The Business School is large by international standards, with 458 (FTE) highly qualified staff and 8,967 (EFTSL) students from diverse backgrounds enrolled in a comprehensive suite of undergraduate, postgraduate coursework and postgraduate research programs including the MBA, MBA in Leadership and Enterprise, and GEMBA.

Since our inception 160 years ago, the University of Sydney has led to improve the world around us. We believe in education for all and that effective leadership makes lives better. These same values are reflected in our approach to diversity and inclusion, and underpin our long-term strategy for growth. We’re Australia's first university and have an outstanding global reputation for academic and research excellence. Across our campuses, we employ over 7600 academic and non-academic staff who support over 60,000 students.

We are undergoing significant transformative change which brings opportunity for innovation, progressive thinking, breaking with convention, challenging the status quo, and improving the world around us.

How to apply

For more information on the position and University, please view the candidate information pack available from the job’s listing on the University of Sydney careers website.

All applications must be submitted via the University of Sydney careers website. Visit and search by the reference number 1231/0619F to apply.

Please note: Visa sponsorship is not available for this position

Closing date: 11:30pm, Thursday 25 July 2019

The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

© The University of Sydney

The University reserves the right not to proceed with any appointment.