Senior Service Desk Analyst

University of Nottingham
Nottingham, Nottinghamshire (GB)
£23,334 to £27,830 per annum (pro-rata if applicable) depending on skills and experience.
10 Jul 2019
End of advertisement period
26 Jul 2019
Contract Type
Full Time

Service Desk

Location:     Kings Meadow Campus
Salary:     £23,334 to £27,830 per annum (pro-rata if applicable) depending on skills and experience. Salary progression beyond this scale is subject to performance. 
Closing Date:     Friday 26 July 2019
Reference:     IS224719 

Applications are invited for the above post to work as part of the University of Nottingham’s central IT Service Desk, which is located at the Kings Meadow Campus and plays a pivotal role in helping to ensure applicants, students, staff and third parties derive the greatest possible benefits from the university’s extensive IT services.  

The successful candidate will be responsible for providing first line support to the university community for all IT-related support requests (Incidents and Service Requests) received via telephone, email and self-service. This will include support for the university's flagship, multi million pound Campus Solutions platform. 

Candidates must have a successful track record in a similar technical support role, including troubleshooting and supporting Windows and (preferably) Apple operating systems, Microsoft Office products, E-mail and Internet-based services. Excellent communication and customer service skills are also essential and a working knowledge of Office 365, accounting applications, network monitoring tools, mobile operating systems and PC hardware is desirable. 

A HNC/HND or above is required however equivalent qualifications will be considered. 

The hours of work are 36.25 per week Monday to Friday. The IT Service Desk is open between 8.00 and 18.00 therefore some flexibility is required.

This position is offered on a permanent contract basis. Job share arrangements may be considered.  

Informal enquiries may be addressed to Please note that applications sent directly to this email address will not be accepted.  
Our University has always been a supportive, inclusive, caring and positive community. We warmly welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. We welcome applications from UK, Europe and from across the globe. For more information on the support we offer our international colleagues, visit;   

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