Technology Support Consultant

Location
Massachusetts, United States
Posted
09 Jul 2019
End of advertisement period
09 Sep 2019
Ref
17670
Contract Type
Permanent
Hours
Full Time

Working at MIT offers opportunities, an environment, a culture  and benefits  that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

TECHNOLOGY SUPPORT CONSULTANT, Sloan School of Management, Technology Services (STS)-Service Desk, to be responsible for ensuring the delivery of high-quality, cost effective support for technologies used by members of the MIT Sloan community to further their academic, research, and business objectives.  Will accomplish this through two main channels - daily support operations, including proactive management of incoming telephone, email, and walk-in support inquiries; and project work, participating in STS- or Sloan-wide initiatives to challenge IT issues facing clients. Will also collaborate with peers in STS to develop best practices in endpoint management, including device procurement, configuration, and deployment; keep current on emerging technologies in higher education and seek opportunities to match innovation with the business needs of Sloan staff; and independently book end-user appointments and participate in projects.  

A full job description is available at http://web.mit.edu/sloan-hr/jobs/STS(IT%20Generalist%201).pdf. 

Job Requirements

REQUIRED:  high school diploma or its equivalent; at least three years’ experience supporting hybrid Window and Macintosh environments; strong technical diagnostic skills; excellent communication, organizational, and time management skills; and the ability to convey technical information in non-technical terms, multitask, prioritize, and ensure the accuracy of work.  Seek a detail- and customer service-oriented individual who is able to balance operational needs with long- and short-term project work.  Experience working with faculty and students at a research university preferred, as is experience working in a collaborative and team-oriented environment.  Job #17670-7

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.