Computer Support Assistant 1
Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
COMPUTER SUPPORT ASSISTANT, Plasma Science and Fusion Center (PSFC), to resolve routine IT hardware, software, network, and security issues on a day-to-day basis as part of PSFC’s IT team. Will test and troubleshoot applications and programs; respond to routine alerts, telephone calls, and or/walk-in-traffic and identify which issues to escalate; follow up on outstanding request and ensure timely resolution; create accounts and configure software/hardware as part of on-boarding process; resolve complex audiovisual equipment issues in conference/meeting rooms; install, configure, and update IT hardware and software and troubleshoot system desktop computer system issues; communicate technical concepts in common terms to ensure understanding; generate necessary reports on staff hardware/software issues; monitor and communicate system status to management and develop necessary reports; and recommend improvements and upgrade for operational and network systems. May provide second-tier support after a problem has been triaged by the IT team.
REQUIRED: a high school diploma or its equivalent; at least three years’ Windows/Mac experience; ability to work independently and as part of a team in a fast-paced and challenging environment; strong organizational, customer service, troubleshooting, and written and oral communication skills; and meticulous attention to detail. Linux and network experience a plus, as are relevant certifications (CompTIA or A+). May be required to move objects weighing 10 to 20 lbs. MIT experience highly desirable. Bachelor’s degree in a related field preferred.
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.