Student and Academic Support Lead (Teaching Facilities)
School/Department Education Services
Based at Shrivenham, Oxfordshire - Cranfield Defence and Security
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered
Contract type Permanent
Salary £24,254 to £27,782 per annum (with additional performance related pay up to £34,725 per annum)
Apply by 14/07/2019
You will be the key point of contact and responsible for coordinating and making best use of teaching space and facilities and enabling the production of detailed timetables which supports courses and events delivered by the school. You will be instrumental in ensuring the University complies with contractual obligations with the Ministry of Defence for site usage.
You will play an important role managing the needs of various stakeholders and balancing conflicting priorities of importance between them. The role will include forward planning of teaching rooms, organising room set-ups and overseeing the Examination Programme. You will also manage associated issues regarding timetabling and teaching space.
Additional duties will include acting as a key point of contact for students and staff on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.
You will be IT literate, including word, email, internet use, and database applications. Have experience of academic administration within a Higher Education Institution. You will be committed to developing and leading a customer service environment and have a high degree of accuracy and attention to detail. You will also be required to travel at times between Shrivenham and the Cranfield Campus.
Interviews will be held 19 July 2019.
At Cranfield, we value Diversity and Inclusion, and aim to create and maintain a culture in which everyone can work and study together harmoniously with dignity and respect and realise their full potential. We actively consider flexible working options such as part-time, compressed or flexible