Customer Services Assistant

Durham, United Kingdom
Grade 2 (£16,766-£17,079)
28 Jun 2019
End of advertisement period
15 Jul 2019
Contract Type
Full Time

Department : Library

Position Type : Administrative Support

Grade 2 (£16,766-£17,079)

The Department and role purpose

In January 1833 Bishop William van Mildert donated 160 volumes to found the University Library, located on Palace Green.

Today Library & Heritage Collections offers spaces, collections, expertise and services supporting education, research, the wider student experience and cultural and educational outreach. Collections and services operate across a wide estate of libraries, museums, galleries and exhibition spaces, including the UNESCO World Heritage Site on Palace Green. Our nationally and internationally recognised collections span early books and manuscripts, museum objects and art, print and electronic materials and include a repository of digitised materials, research outputs and research data.

We are an ambitious and developing team with a focus on providing the best experience for our students, researchers and the wider community. We are valued partners working with students, professional services and academics across the University, and professionals and organisations regionally, nationally and internationally.

The Library’s Customer Services Team, under the leadership of the Customer Services Manager, provide all front-line (face to face and virtual) customer, visitor and enquiry services.

Customer Services Assistants play a vital role in delivering a high quality experience to our customers. Work can include engaging with customers in a reception role, through to shelving returned library materials; processing new books to moving materials between sites. The role is important in maintaining an excellent work and study environment, conducting furniture checks, ensuring the replenishment of multifunctional devices and keeping the buildings tidy and safe for our customers.

Specific role requirements 

We are looking to recruit several staff to this role with 65 hours to cover, offering a minimum of 15 hours per week to a maximum 21 hours per week. Some early morning, evening and weekend working may be required according to service need. Bank Holiday working may also be required. You will be required to work at any of our sites in Durham.

Library work involves considerable manual handling and physical activity, for example: packing and lifting books, lifting boxes, and pushing trolleys. Appropriate training will be provided.

The role holder will be required to drive University vehicles.

What you are required to submit

  1. A CV;
  2. The Person Specification and Realising Your Potential Approach grids contained within the Job Description. Please copy and paste the grids from this job description into a separate Microsoft Word document, complete the evidence columns and submit this alongside your other application material. 
    Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Closes midday on : 15-Jul-2019

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