School/Department Education Services
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered
Contract type Fixed term contract
Fixed Term Period 2 years
Salary £24,254 to £27,782 per annum (with performance related pay up to £34,725 per annum)
Apply by 09/07/2019

Role Description

An opportunity has arisen to join the Student and Academic Support Team in the role of SAS Lead based within the School Management on the Cranfield campus. The successful applicant will be joining a friendly and supportive team, committed to improving the quality of the student experience.

You will be the key point of contact for students, and staff on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.

You will play an important role managing the needs of a group of people, and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential as is being able to prioritise and delegate.

You will be IT literate, including word, email, internet use, and database applications. You will have experience of academic administration preferably within a Higher Education Institution. You will be committed to developing and leading a customer service environment and have a high degree of accuracy and attention to detail. You will be comfortable working independently and as part team.

For an informal discussion, please contact Emma Turner, Student and Academic Support Manager, on (T); (0)1234 75 4276 or (E); emma.turner@cranfield.ac.uk

At Cranfield, we value Diversity and Inclusion, and aim to create and maintain a culture in which everyone can work and study together harmoniously with dignity and respect and realise their full potential. We actively consider flexible working options such as part-time, compressed or flexible hours and/or an element of homeworking, and commit to exploring the possibilities for each role.