Information Technology Analyst
- Full Time
Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
INFORMATION TECHNOLOGY ANALYST II, Resource Development (RD)-Information Technology (RD-IT), to maintain a range of applications and solutions to support Resource Development and advancement staff throughout MIT. Will work directly with clients via phone, email, and in person to identify and resolve issues; work with RD team members and Institute technical staff, accurately describing problems, resolving and/or escalating where necessary, and then translating technical answers into user-friendly responses; and work with a broad range of products, information resources and systems, and business processes to provide moderately complex maintenance and support which includes investigation, diagnosis, escalation/resolution, and recovery for support requests. In serving as a member of the RD-IT team, will be expected leverage technical and/or business expertise to work on one or more projects concurrently, either independently or as part of a team. Will be expected to quickly learn and understand software applications, systems, and Resource Development business processes.
REQUIRED: high school diploma or its equivalent; three years of relevant IT technical experience; experience supporting a variety of business applications, desktop and mobile technologies, or enterprise systems; experience using customer support systems; strong diagnostic and analytical skills; working knowledge of current technologies; initiative; ability to manage a high volume of work; tact and good judgment with confidential information; excellent communication and interpersonal skills; team orientation; ability to provide a strong customer service base for all organizational technology needs; willingness to learn about new technologies and take on new challenges; experience with Apple computers and Microsoft Office and FileMaker Pro software. Bachelor's degree preferred. Job #17621-7
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.