Service Delivery - First Line Support

Location:  Greenwich
Salary:  £17,079 to £19,730 plus £4715 London weighting per annum
Contract Type:  Permanent
Closing Date:  Thursday 04 July 2019
Interview Date:  To be confirmed 

The Directorate of Information & Library Services (ILS) is seeking to appoint a First Line Support Assistant, responsible for the provision of IT and audio-visual support within teaching spaces, computer labs, libraries and staff offices across its 3 campuses.

You will provide staff and students with support for general IT, account administration and other IT and Library services, requested in person or via the IT Service Desk.

Experience in supporting modern audio-visual systems, Microsoft Office (2016 and Office 365) is required, along with the ability to support Windows (currently Windows 7 and 10) and MAC operating environments under Active Directory.

This is an exciting opportunity to become part of a flexible and dynamic team.

You must exhibit a clear proficient customer focus, work in a calm and understanding manner, inspire confidence and take control of situations which could be technically unpredictable.

Regular working at other University campuses, on a rota basis, along with some evening and occasional weekend work will be an on-going requirement of this role.

Should you have any queries please contact the HR Recruitment Team on HR-Recruitment@gre.ac.uk

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.