Administrative Services Administrator
Administrative Services Administrator 1
Job Family: Administration
Job Series: Administrative Services Administrator
Job Code: 4121
Effective/Revision Date: 06/02/2018
Job Series Matrix URL: View PDF
Note: Not all unique aspects of the job are covered by this job description
Job Code: 4121
Job Grade: H
Administer, support, and manage programs or functions under general supervision.
Act as trainer for new staff, temporary workers and department/clinic admins.
Work with management to identify process and quality improvements.
Research/Investigate of any service issues
Run and post daily metrics and reports as needed.
Monitor and process Service Tickets in timely manner
Troubleshoot general technology concerns (headset, computer, phone, etc).
Support management with afterhours on-call rotation.
Independently implement, administer and evaluate day-to-day activities of the unit, function or program by identifying and executing tasks and objectives, making recommendations that impact policies and programs, and assigning resources to achieve the goals of the program.
Collect and analyze data, create reports, review and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve the goals of the program or function.
Analyze and interpret policies; develop, revise and implement procedures for program or function.
Represent the program or function as the key contact and subject matter expert within the department, unit or school. Commit resources and provide information and/or training. May also represent the program or function to external/internal stakeholders and constituencies.
Organize and/or participate in outreach activities that may include developing communications and training, planning/promoting events and/or conferences.
May participate in development of budgets, monitor, and approve expenditures. May perform limited forecasting and provide recommendations that determine the budget.
May direct staff to perform various tasks and assignments. May also supervise staff.
* - Other duties may also be assigned
Education & Experience:
Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
Shift work flexibility a must. Primarily work day shift but may need to alternate shift depending on operational needs.
Demonstrated ability to prioritize own work and multi-task.
Demonstrated excellent organizational skills.
Demonstrated ability to take initiative and ownership of projects.
Ability to communicate effectively both orally and in writing.
Ability to routinely and independently exercise sound judgment in making decisions.
Demonstrated experience working independently and as part of a team.
Relevant subject matter knowledge.
Ability to direct the work of others, for jobs requiring supervision.
Certifications and Licenses:
Constantly perform desk-based computer tasks.
Frequently stand/walk, sitting, grasp lightly/fine manipulation.
Occasionally use a telephone.
Rarely lift/carry/push/pull objects that weigh 11-20 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, https://adminguide.stanford.edu.
Why Stanford is for You:
Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and rare perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.
Redwood City. Our new Stanford Redwood City campus, scheduled to open in 2019, will be the workplace for approximately 2,700 staff, including University IT, whose jobs are important to supporting Stanford's mission. The campus will offer amenities such as onsite cafes and a dining pavilion, a high-end fitness facility with an outdoor pool, and a childcare center for Stanford families.
How to Apply:
We invite you to apply for this role by clicking on the “Apply for Job” button. Please submit your resume and a one-page cover letter along with your online application.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Job Code: 4924
Employee Status: Regular
Requisition ID: 83489