Change Analyst

Townsville, Australia
10 Jun 2019
End of advertisement period
30 Jun 2019
Contract Type
Full Time

Position Overview

The Change Analyst manages the development and implementation of communications, change management, training strategies and plans relating to student systems for staff and students. The incumbent analyses business requirements and establishes effective and efficient business processes.

The Change Analyst provides system solutions to ensure continued process improvement and effective usage of JCU’s corporate systems. The incumbent participates in the application of support services and trains staff on use and functions, mentors and supports team members as needed to develop and improve knowledge and processes.

Division of Student Life

The Division of Student Life plays a critical role in driving and meeting the University’s objectives and strategic intent. Working closely with and across the Colleges and Divisions, and in collaboration with the Office of the Provost, the Division has a focus on cross-institutional academic quality, innovation in learning and teaching, efficiency of services, domestic recruitment, suitability of learning infrastructure, and overall student experience.

The Division encompasses the following Directorates;

  • Domestic Recruitment and Engagement
  • Learning, Teaching and Student Engagement • Library and Information Services
  • Student Services.

Student Services Directorate

The Student Services Directorate provides academic, administrative and student support services to the University community and is responsible for a large component of the non-academic domestic and international student experience at JCU. The Directorate plays a pivotal role in relation to the student experience, the ability of the University to meet its enrolment and financial targets and the reputation of the University.

Organisational Charts

James Cook University

Division of Student Life

Student Services Directorate

Principal Accountabilities

  1. Manage the development and implementation of communications, training and change management strategies and plans relating to Student Systems for staff and students, including establishing procedures for ongoing management of documentation and training requirements.
  2. Identify change management needs with significant business impacts for system implementation in consultation with stakeholder groups from across the University including plan, develop and execute comprehensive and timely change programs, providing support to team members and other areas of the organisation.
  3. Contribute to the development and implementation of policies and procedures applicable to the provision of application support services, communications and training delivery to drive continuous improvement.
  4. Conduct training workshops and presentations to validate business process design with functional areas that will assist system users to gain the most benefit from the system.
  5. Propose, design and review effective functional solutions to meet ongoing requirements of the University’s business practices, including evaluating potential improvements in line with business needs and practices. 
  6. Actively participate in the planning and implementation of major system upgrade projects including estimating budgeting, time and resources, scheduling, training, change management, communications delivery and engaging with ICT and other sections of the wider University community impacted by the systems.
  7. Provide system knowledge and technical expertise in the support of users, including liaison with users to identify and analyse business/training requirements; design and recommend effective solutions for issues; provide timely advice; assist clients in areas of user technique, operational troubleshooting, and capabilities.
  8. Oversee and participate in detailed analysis of user requirements, creating solution designs and specifications to address user requirements; test configuration and development work, identify test scenarios, test cases and expected results.
  9. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  10. Demonstrate a commitment to the University values.
  11. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff.

Your specific level descriptor can be found at:

Professional and Technical

Level 8

Generic Accountabilities

There are generic responsibilities that apply to all James Cook University staff.  

  1. The Change Analyst is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Change Analyst is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance. 
  3. The Change Analyst is required to exercise proper discretion in all matters affecting the wellbeing of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Postgraduate qualification or progress towards a postgraduate qualification in a business related area; or extensive knowledge and experience with the development and delivery of training and/or communication strategies, project lifecycle and business analysis techniques and processes or an equivalent combination of relevant experience and/or education and/or training.
  2. Demonstrated high level of change management skills including implementing programs involving major change that impacts multiple areas of an organisation. 
  3. Demonstrated broad experience with implementing and delivering training and communications methods and programs (for information systems) that motivate and obtain commitment of others to organisational change.
  4. Demonstrated excellent organisational and time management skills with proven ability to organise workflow, meet deadlines and respond to changing priorities.
  5. Demonstrated high level oral and written communication skills with proven ability in negotiation, interpersonal communication, innovation and delivery of presentations.
  6. Demonstrated high level analytical/problem solving skills relating to IT systems and software testing experience in an enterprise environment, including management of testing outcomes and detailed knowledge and experience in business process re-engineering.


  1. Familiarity with student management, customer relationship management, curriculum management systems and/or student placement systems in the higher education sector.
  2. Cert IV Training and Assessment qualification.

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