Are you customer focussed and excited about delivering an outstanding service to our staff and students? Do you have general reception and administrative experience, in addition to exceptional organisational skills? Do you want to join a multi-disciplinary team delivering a vital service across a University campus?
The University is committed to delivering excellent and inspirational learning and teaching, research degree supervision and an exceptional student experience to all those who can benefit. The Student Education Service has been established, which brings colleagues from central teams together with colleagues from faculties and schools into a single integrated service.
As part of the Student Operations Directorate within the Student Education Service, the Student Counselling and Wellbeing Service provides a wide range of excellent and innovative support to help students manage psychological and emotional issues whilst at University.
Working on the front of house reception in this busy and varied role, you will be the first point of contact for students, visitors and contractors communicating effectively with them face to face, over the telephone and by email. You will be responsible for booking appointments and providing administrative support across the team. You will manage all aspects of data, in paper form and inputting into various systems.
You will need excellent communication and interpersonal skills and be able to handle clients confidently. You will be able to work effectively on your own initiative but also as part of a wider team, demonstrating an adaptable and flexible approach particularly during busy times. You will also have excellent IT skills and be competent in using Microsoft Word, Outlook and Excel.
Confidentiality is essential in relation to service policy. You may have to deal with distressed students, as well as concerned parents and staff, and your role will be to provide a first point of contact ensuring that they are signposted to the appropriate help, in an empathetic and supporting manner.
To explore the post further or for any queries you may have, please contact:
Eloise Barik, Service Coordinator
Tel: +44 (0)113 343 0890, email: email@example.com
Location: Leeds - Main Campus
Faculty/Service: Student Education Service
School/Institute: Student Operations
Section: Student Counselling Centre
Category: Administrative and Clerical Support
Grade: Grade 3
Salary: £17,079 to £18,688 p.a.
Post Type: Full Time
Contract Type: Fixed Term (until June 2021 due to funding)
Release Date: Wednesday 29 May 2019
Closing Date: Monday 17 June 2019
Interview Date: Thursday 27 June 2019
Downloads: Candidate Brief