Are you self-motivated, organised, with attention to detail and excellent communication skills? Are you passionate about supporting online learners and engaging with a global community of women business owners?

You will support a community of online learners and alumni on the Goldman Sachs Foundation 10,000 Women course on Coursera under the direction of the Engagement and Communications Manager.

You will act as a course host and contribute to the Service’s provision of an excellent learner experience via in-course communications and support, as well as off-platform engagement activity such as webinars and email newsletters. You will use your communication skills to build relationships with online learners and alumni from around the world, and proactively identify opportunities for drawing on alumni stories to promote engagement with the online courses. You will gather feedback and evidence of course impact from learners and alumni, and contribute to the evaluation of the courses and to formal and informal reporting to senior stakeholders.

You will have a positive, proactive approach to your work, be communicative, organised, flexible and committed, with the ability to work alone as well as part of a team. We are looking for someone with excellent communication skills, some experience in a student support or customer service role, and an aptitude for picking up new systems and software.

To explore the post further or for any queries you may have, please contact:

Megan Kime, Head of Student Education

Tel: +44 (0)113 343 7710, email: M.Kime@leeds.ac.uk

Location:      Leeds - Main Campus
Faculty/Service:      Professional Services
School/Institute:      Digital Education Service
Category:      Administrative and Clerical Support
Grade:      Grade 5
Salary:      £22,659 to £26,243 p.a.
Post Type:      Full Time
Contract Type:      Fixed Term (until 31 July 2020)
Release Date:      Wednesday 05 June 2019
Closing Date:      Wednesday 19 June 2019
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