Senior Systems Administrator

San Francisco, California
05 Jun 2019
End of advertisement period
02 Aug 2019
Contract Type
Full Time

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

The World’s First Business School
In 1881, American entrepreneur and industrialist Joseph Wharton established the world’s first collegiate school of business at the University of Pennsylvania.
Wharton’s pioneering vision was to produce graduates who would become ‘pillars of the state, whether in private or in public life.’ The Wharton School maintains a long tradition of educating visionary business leaders in academia, business, government, and not-for-profit organizations.
Today, Wharton has expanded the scope of this vision to become the most comprehensive source of business knowledge in the world – with over 225 faculty members, 95,000 alumni, 5,000 students across 10 academic departments, 20 research centers, and more than 9,000 executive education participants annually.

Located in San Francisco, the Sr. Systems Administrator will support and manage critical infrastructure and services across Wharton Computing’s Client Technology Services (CTS) team.
Primary Responsibilities Include:
* Act as primary Audio/Video Systems Administrator based in San Francisco. Train additional IT staff in AV systems operations and process. Ensure the installed technology leads to consistently successful technological outcomes for teaching and learning on the SF campus
* Liaise with Public Technology Systems teams based in Philadelphia to ensure parity of process and technology. Coordinate and run local AV infrastructure upgrades in conjunction with teams in Philadelphia.
* Deploy, administer, and maintain services and infrastructure shared within CTS, with a primary focus on the needs of Wharton San Francisco. Participate on and lead cross-functional teams to evaluate, establish, and deploy resources utilized across the Wharton School
* Act as Service Owner for at least one CTS service, and participate in various service roles for other identified CTS services.
* Advise on and implement new technology to provide improved support operations for identified business practices
* Act as tier 1 and tier 2 desktop support, as needed, to ensure successful client support outcomes for AV systems, desktop computing, and classroom technologies
* Represent CTS at events and projects locally and at large
To respond to campus support needs, early morning shifts, as well as weekend and evening shifts are required.

Sr. Systems Administrator
A BA/BS degree and 3 -5 years of IT and audiovisual-related experience is required; or equivalent. Candidates must possess demonstrated knowledge of advanced systems analysis and support. Examples include hardware and software troubleshooting, Windows Server Operating Systems, Server virtualization technologies, Active Directory, use of desktop imaging technologies, networking concepts and technologies.
A successful candidate will possess an ability to act with autonomy when faced with problems of increasing technical complexity.
Superior written communication skills and professional experience in Higher Education are required.
Experience working on cross-functional teams, collaborating across time zones and distance to execute on objectives, project management experience, and ITIL certification is strongly preferred.

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.