Customer Services Extended Hours Supervisor
Grade 5 £22,017 - £25,483
The Department and role purpose
In January 1833 Bishop William van Mildert donated 160 volumes to found the University Library, located on Palace Green. Today Library & Heritage Collections offers spaces, collections, expertise and services supporting education, research, the wider student experience and cultural and educational outreach. Collections and services operate across a wide estate of libraries, museums, galleries and exhibition spaces, including the UNESCO World Heritage Site on Palace Green. Our nationally and internationally recognised collections span early books and manuscripts, museum objects and art, print and electronic materials and include a repository of digitised materials, research outputs and research data.
We are an ambitious and developing team with a focus on providing the best experience for our students, researchers and the wider community. We are valued partners working with students, professional services and academics across the University, and professionals and organisations regionally, nationally and internationally.
Structurally five sections make up Library & Heritage Collections: Collections; Education, Learning and Engagement; Research and Systems; Museums, Galleries and Exhibitions and Finance and Administration. However staff work flexibly between the sections, enabled by cross-cutting forums: Education, Research, Culture and a Programme and Project Steering Group.
The Customer Services Team, under the leadership of the Customer Services Manager, provide all frontline (face to face and virtual) customer, visitor and enquiry services. They ensure service across our estate which includes 21st century buildings providing library and study facilities, and listed buildings housing archives and special collections. Our venues provide space for education, learning, research and outreach to a wide range of stakeholders including the local community.
This role will be responsible for the efficiency and quality of services provided to customers alongside other supervisory colleagues. This will involve shared responsibility for the oversight and delegation of tasks for frontline services and the administration tasks necessary to support these. The post-holder will have designated periods of responsibility for a wide range of services. Co-ordination of Library Assistants and/or other colleagues delivering this service will be required.
This role will have particular responsibility for supervising and coordinating customer services particularly evenings and weekends including the Help and Information desk, circulation and re-shelving, library access and study space management. The role will contribute to and support the daily management of Customer services team and contribute to service developments and innovations in an evolving service environment.
Specific role requirements
This role will have particular responsibility for supervising and coordinating customer services particularly evenings and weekends including the Help and Information desk, circulation and reshelving, library access and study space management. The role will contribute to and support the daily management of Customer services team and contribute to service developments and innovations in an evolving service environment.
The role is 10 hours per week, with an initial work pattern of Friday 14:00-20:00 and Saturday 9:00-13:00. Candidates will occasionally be expected to provide cover for shifts normally worked by other Extended hours Supervisors which may include Bank holidays.
This role cannot be held concurrently with any other Extended hours role.
Library work involves considerable manual handling and physical activity, for example handling books for reshelving, packing and lifting books, lifting boxes and pushing trolleys.
Closes midday on : 03-Jun-2019