Senior Information Technology Support Specialist

Pennsylvania, United States
03 Jun 2019
End of advertisement period
03 Aug 2019
Contract Type
Fixed Term
Full Time

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

The School of Arts and Sciences forms the foundation of the scholarly excellence that has established Penn as one of the world’s leading research universities. We teach students across all 12 Penn schools, and our academic departments span the reach from anthropology and biology to sociology and South Asian studies.

Penn’s School of Arts and Sciences is world-renowned for our exceptional faculty, innovative research, and top-tier degree programs. SAS Computing is looking for a motivated, proactive, technologically adept and customer-service focused individual to join our team as an IT Support Specialist Senior. High-quality and responsive end-user support, including for School executives and senior staff, and desktop management activities are important responsibilities of the position. This will involve installing, maintaining, and troubleshooting faculty and staff computers and a diverse range of technology, for designated academic and administrative departments in the School of Arts and Sciences. Equally important to success in this position will be the ability to utilize formal project planning tools and processes, to participate in SASC projects. The position will also assist with evaluation and selection of PC/Mac hardware and software as requested by supported departments. The ideal candidate is comfortable in a busy and highly collaborative team-based environment, and provides clear and frequent communication to both colleagues and clients. As a member of the School of Arts & Sciences Computing group, the IT Support Specialist Senior will ensure that all activities are consistent with institutional standards and will participate in School-wide technology initiatives.

A Bachelor’s degree and 2 to 5 years of experience or equivalent combination of education and experience are required; experience supporting Microsoft Windows desktop operating systems, Apple MacOS/iOS, and Android-based devices, Microsoft Office and common networking and utility applications required; knowledge of Microsoft Windows desktop system administration in an Active Directory environment preferred; familiarity with basic desktop hardware support and maintenance required; excellent customer service and spoken/written communication skills required; ability to work and communicate with users of varying levels of expertise required; organizational skills and the ability to work on multiple tasks and projects utilizing formal project management tools and processes and adapt to frequent change required; ability to work independently with limited direct supervision in a self-motivated and self-directed manner required; ability to work as a member of a team required.

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.