Student Administrative Assistant Intermediate

28 May 2019
End of advertisement period
26 Jul 2019
Contract Type
Full Time

Job Summary

The Gerald R. Ford School of Public Policy is one of the nation’s top policy schools. Our mission is to offer outstanding education for leadership in public policy analysis and public management and to excel in social science research that illuminates public policy issues and promotes better public policy.

The Gerald R. Ford School of Public Policy is seeking an energetic and talented individual to provide administrative support for our Student and Academic Services department as well as serving as the first point of contact for the Ford School.

Please Note: A cover letter and resume are required for consideration for this position. The cover letter should be included in the same document as your resume and should specifically address your interest in this position and outline particular skills and experience directly related to this position.


Answer routine questions regarding admissions, fellowships, registration and academic advising.

Provide administrative support to the Student and Academic Services department, including but not limited to answering calls and email inquiries, handling mail, routing materials, ordering supplies, making recruitment and travel arrangements, scheduling meetings, and processing P-card transactions.

Serve as the primary receptionist for Weill Hall, welcoming and assisting all visitors to the school, answering general inquiries, routing calls as necessary and receiving Ford School mail and packages.

Work with the recruitment and admissions staff to organize admission application materials.

Provide support for Student and Academic Services events, as well as other Ford School events and student organization events. Duties include ordering food, coordinating and scheduling meetings and conferences, both on and off campus, including coordination of travel, facilities, hosting and other services.

Assist with tracking and reporting student data, including student demographics, enrollment, and benchmarking data.

Update Student and Academic Services web content as necessary.

Assist the academic advisor and registrar with course evaluations and registration as necessary.

Other duties as assigned.

Required Qualifications*

An associate’s degree and at least two years of customer service focused administrative support experience or the combination of education and experience that enable the performance of all aspects of this position.

Proficiency with Microsoft Office Suite products.

Excellent verbal and written communication skills; including the ability and commitment to working with a diverse community of students, faculty, staff and visitors of the Ford School and the University of Michigan.

Demonstrated attention to detail, ability to manage multiple tasks, ability to work independently, exercise initiative as a critical member of a small team, and function in a dynamic environment.

Must use sound judgment; ability to set priorities, handle multiples tasks, and meet deadlines.

Desired Qualifications*

Bachelor’s degree and previous experience working in higher education.

Experience with University of Michigan policies and procedures including P-card reconciliation.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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