Functional Area: Health Care
Department: Medical
School Area: Executive Vice President
Employment Type: Full-Time
Employment Category: Non-Exempt
Visa Sponsorship Available: No

Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

PATIENT SERVICES REPRESENTATIVE, MIT Medical, to be responsible for patient flow and appointment scheduling.  This highly visible position has extensive patient contact, both in person and by telephone.  Typical duties will include staffing the front desk (e.g., check in, collecting co-pays, obtaining accurate insurance eligibility information, etc.) and administration (e.g., telephone calls, data entry, insurance reviews, filing, etc.); scheduling patient encounters (appointments) and procedures and coordinating within and across providers, service areas, and institutions; collaborating and effectively communicating with referral providers and practices to facilitate management of complex patient issues; providing effective customer service that supports departmental operations; and greeting and directing patients, families, and visitors.  

Job Requirements

REQUIRED:  high school diploma or GED; at least two years of experience in a customer service, administrative, or similar role, preferably in a dental office setting; ability to perform multiple tasks simultaneously; effective telephone manner and ability to communicate with patients, clinicians, and other professional staff; strong customer service and organizational skills; ability to follow through on tasks; math skills, including the ability to add, subtract, multiply, and divide with accuracy; and ability to function both independently and within a team environment and work with diverse internal and external constituencies.  Associate’s degree or higher in communications, business, or other relevant field; knowledge of dental terminology; and working knowledge of insurance regulations and form completion preferred.  Seek a self-starter who will be able to work independently upon completion of training.  Job #17511-4

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.