Business Title: Assistant Dean, Graduate Life Office
Exemption Status: Exempt 
Schedule: 100% FTE

Note: Not all unique aspects of the job are covered by this job description

Overview: 

A unit within the Dean of Students and Stanford Student Affairs, the Graduate Life Office (GLO) is the central University office that provides support and resources to graduate students and student families living on- and off-campus. The office aims to provide relevant direct services to students and their families to meet personal challenges and to achieve their academic goals. GLO develops and organizes programs to promote and cultivate connection, socialization, and community among Stanford’s 9000+ graduate students.

The Graduate Life Office Assistant Dean consults, supports, and collaborates with student affairs colleagues, and colleagues from academic departments to provide direct, comprehensive and timely services to students.

The Assistant Dean works closely with student residence staff and graduate student groups to develop programs and activities that enhance the quality of life for graduate students. The Assistant Dean helps coordinate residence staff training, and University-wide New Graduate Student Orientation programs. The Assistant Dean participates in collaboration with other Vice Provost for Student Affairs departments and campus units such as Vice Provost for Graduate Education (VPGE) and Residential and Dining Enterprises (R&DE) on programs serving graduate students. 

The Assistant Dean administers, implements, and interprets university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identifies, clarifies, and resolves highly visible or complex issues with substantial significance and impact that may span multiple areas, using expert technical and professional knowledge requiring independent judgment. 

Your Responsibilities:

• Manage an area or program in student services, analyze effectiveness, and make final decisions on program eligibility.
• Engage in critical analysis of student and program concerns to resolve issues which may span multiple areas, using advanced technical and professional knowledge.
• Serve in on-call rotation as an emergency responder, e.g., represent the University in responding to student and/or University community emergencies. Response may involve working with family members, outside agencies, police, University departments, academic advisors, and friends. The Assistant Dean represents the University during what may be the most difficult time in the life of the student and/or the student's family.
• Provide direct advice to students on a range of issues including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
• Take leadership in case management of student needs and situations, such as organizing, consulting with, collaborating with, and supporting academic affairs, other student affairs staff, and other University colleagues who are working in support of students.
  • Document in timely manner in Student Affairs/GLO database of student cases.
• Develop and implement programming, make strategic recommendations for future programs.
• Analyze and develop report requirements, portals, and student facing communications.
• Manage outreach programs, relationships with external community and university liaisons.
• Interpret and implement university policy related to academic policies; oversee the implementation of policies and practices for a student population or school.
• Manage financial processes and development of budgets.
• Oversee key processes, including contribution and direction on policy and program content.
• Provide consulting advice to internal and external organizations; act as subject matter expert in a specialized field.
• Lead university wide teams and projects.
• Select, train, and supervise student staff such as Community Associates, Orientation Coordinators, and Graduate Student Programming Board staff.
• Contribute to development of staff training and development programs.

* - Other duties may also be assigned

To be successful in this position, you will bring:

• Bachelor's degree and five years of relevant experience, or combination of education and relevant experience, preferably in student services and/or higher education administration.
• Master’s Degree preferred.
• Experience with graduate student programs, services, crisis response and case management strongly preferred.
• Demonstrated experience working with a broad spectrum of people – staff, faculty, students, cross-campus colleagues, etc.
• Advanced communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management.
• Strong analytical and problem solving skills to review and analyze complex information.
• Ability to exercise sound judgment and make sound decisions in urgent/crisis situations, sometimes without the benefit of consultation
• Ability to manage multiple priorities efficiently and effectively; work well under pressure
• Advanced computer skills, including experience with Microsoft Office Suite.
• Advanced student/customer service skills. Possess effective interpersonal skills, including tact, discretion, empathy, and an attitude of service to others.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button. 

To be considered, please submit a cover letter and résumé along with your online application. 

Stanford University is an Equal Opportunity Employer. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Job Title: Student Services Officer 3
Job Code: 7503
Salary Level: I
Division: Vice Provost for Student Affairs

Additional Information

• Schedule: Full-time
• Job Code: 7503
• Employee Status: Regular
• Grade: I