Rev Cycle Accts Receivable Mgr
The A/R Professional Billing Manager, under indirect supervision, is responsible to independently plan, manage, and coordinate Account Receivable Billing and Follow up activities for multiple physician clinical specialties. Recommend, develop and implement policies, programs and system enhancements to improve the financial and operational performance of the unit. Monitor and assess daily workflow. Utilize Lean Thinking principles. Maintain strong relationships across Revenue Cycle Departments and Payer Representatives
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Provide leadership to the unit while maintaining responsibility for the unit workload, establishing priorities and redistributing work among team members as necessary.
Understand and provide expertise in accounts receivable, physician billing across multiple clinical specialties.
Respond to complex inquiries regarding insurance billing and follow-up from staff and other customers of the unit.
Identify, resolve, and communicate problems and barriers to Director.
Lead staff in Lean Thinking process for daily work initiatives.
Engage staff /team members in identifying and creating solutions to problems.
Select, train, educate/develop, evaluate and discipline staff.
Develop and implement strategies for improved staff performance, engagement and overall unit outcomes.
Act as a representative in departmental and institutional committees with authority to make decisions for the unit.
Model, support and reinforce a culture of service excellence to patients and families, internal colleagues and external customers.
Work with billing unit staff and payer representatives to facilitate resolution of reimbursement issues.
Coach and mentor staff to achieve compliance with both productivity benchmarks and quality standards.
Assure compliance with institutional goals, objectives, policies, standards and guidelines.
Demonstrate personal integrity, enthusiasm and empathy to internal and external customers
Commit to team development, communication and quality improvement throughout the Professional Billing process
Demonstrate knowledge of UMHS and Michigan Medicine HIPAA privacy standards and ensure compliance with system PHI privacy practices by self and staff
Bachelor’s degree in Health Administration, Business Administration, or an equivalent combination of education and experience
Three or more years of progressively responsible administrative supervisory experience in a hospital or physician billing management setting necessary.
Demonstrated expertise in cross-departmental hospital and physician billing policies, third-party payer processes, and regulatory and accreditation requirements
Familiarity with Lean practices, quality improvement initiatives, and work planning procedures
Able to effectively manage team composed of direct and indirect reporting relationships
Able to communicate effectively with team members and management
Detail-oriented, good organizational skills, analytical, strong problem solving/investigative skills, and ability to be self-directed
Ability and willingness to exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect)
Able to understand and resolve complex payer issues
5 years of progressively responsible administrative supervisory experience in a hospital or physician billing management
Knowledge of insurance contracts. Experience with payer reimbursement methodologies (Commercial and Government) preferred.
Knowledge of MiChart (Epic), ePremis
Knowledge of University policies and procedures
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.