Information Technology Apprentice

Durham, United Kingdom
Grade 2 £16,766 - 17,079
23 May 2019
End of advertisement period
28 May 2019
Contract Type
Full Time

Department : Computing And Information Services

Position Type : Technical And It

Grade 2 £16,766 - 17,079

IT Apprentice x 3

Do you enjoy fixing IT problems? Do you like helping people? When you hear “the Internet is not working” do you jump in to try to help and find the issue? If this sounds like you and you are and keen to start a career in IT then we would love to hear from you.

We are seeking 3 motivated and professional individuals to join Computing and Information Services (CIS). You will work as an IT Apprentice with responsibility for delivering IT Services to Staff, Students and Visitors. As Durham University delivers against its ambitious strategy for 2017-2027 this is an exciting opportunity to meet the needs of the modern institution. In your role as IT Apprentice, you will work alongside various team members across different functions within Computing and Information Services (CIS). Your day-to-day role initially will revolve around the service desk and learning to classify, prioritise, respond to and manage support requests. As you progress and gain more knowledge and experience you will rotate amongst support functions within CIS; these can include Desktop Support, Network Support, IT Security, Web Services. Becoming an IT Apprentice at Durham University is an excellent opportunity to gain practical experience and an industry recognised IT qualification (IT Infrastructure Technician Level 3)

Previous IT Apprentices who have been successful have gone on to become permanent members of staff in the following areas; IT Service Desk, Desktop Support, Network Support, Field Team Support.

What you are required to submit to complete your application


A covering letter which details your experience, strengths and potential in the requirements set out above;

The Person Specification and RYPA grids (contained within the Job Description) which you may copy into a separate document if preferred for completing and submission. We cannot take your application further without submission of these documents.

Closes midday on : 28-May-2019

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