Desktop Services Specialist I, It Help Center

Massachusetts, United States
23 May 2019
End of advertisement period
23 Jul 2019
Contract Type
Full Time

Job Description

  • Serve as a liaison between the BU community and IS&T, leveraging technical expertise to assess business needs and advocate for and implement technology solutions. Participate in multiple service, platform or project teams as a subject matter expert or technical lead.
  • Act as an application administrator or backup for a service.
  • Operate, maintain, troubleshoot and provide advanced level support for a wide variety of areas including: client/desktop systems administration, mobile devices, specialized database management, client-server solutions, project planning and implementation, web-based solutions as well as ongoing needs for supported organizations at the software and hardware level on the Charles River Campus.  
  • Focus is on consistently providing best in class support through collaboration with our faculty, staff, and researchers to update and improve business processes using IT solutions. Perform additional duties as required.

This position may entail being on call and working evening, weekend and/or holiday hours, as needed.

Required Skills

Bachelor's degree required with one to three years experience in a related technology environment. CompTIA A+/Security+ certificates preferred. Must hold a valid driver's license. Must be able to lift moderately heavy equipment (up to 50 pounds).

Technical Expertise:

Strong experience with using and diagnosing both Windows and Mac supported Operating Systems required. Must be able to troubleshoot software, hardware and network issues. Preferred experience with VMware, Exchange, Active Directory, group policy, and server administration skills including monitoring performance and file permissions. An understanding of restricted use data is also required. Should be comfortable with installing, configuring and upgrading Windows and Mac applications, various specialized applications, peripherals, and mobile devices. Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP. Experience with WordPress and web site content management and development.

 Experience with a variety of tools commonly leveraged in a complex enterprise environment such as remote assistance, asset management, image and deployment, patching, backup and restore, virus protection,and various native and centrally managed encryption solution required.

Job Location Boston, Massachusetts, United States
Position Type
Salary Grade Grade 53