Senior Financial Aid Counselor, Duson

North Carolina, United States
26 May 2019
End of advertisement period
26 Jul 2019
Contract Type
Full Time

Duke University School of Nursing

As a vital member of a team responsible for the recruitment of students to the Duke University School of Nursing (DUSON), the Senior Financial Aid Counselor provides exceptional, individualized customer service to prospective and current students by helping them identify financial aid products that will best meet their needs. The Counselor: guides students through the financial aid selection and application process; processes financial aid applications and requests in a timely and accurate manner, ensuring compliance with all applicable regulations, laws, and Duke and DUSON policies; and participates in the student recruitment process by doing all possible to help make a DUSON education affordable through financial aid programs andproducts for those who qualify for admission and want to attend. Supervisor: This position reports to the Director of Financial Aid

Essential Duties

  1. Manage the Nursing financial aid counseling programs, updating budget spreadsheets and counselor checklists. Assess the efficacy of the program annually and recommend process improvements to the Director of Financial Aid. Meet with students regarding budgeting, debt management, the federal and private student loan programs, and billing and payment information.
  2. Develop and oversee the ABSN need-based scholarship methodology and ensure that need is assessed in a fair and consistent manner. Review financial aid applications to identify and select candidates for the scholarship. Determine feasibility of expanding methodology to other programs. Assess program annually and propose changes to Director of Financial Aid and Associate Dean, Finance and Administration.
  3. Develop and deliver financial literacy content for nursing students. Coordinate with the Student Loan office to make sure our students have access to valuable financial literacy presentations and to provide nursing-specific exit loan counseling sessions.
  4. Maintain liaison with the Bursar’s office, ensuring that scholarship and loan funds are disbursed correctly and approving student refunds where applicable. Work with the Bursar’s office regarding students with past due balances, reviewing student awards and reaching out to students where appropriate.
  5. Certify private loans with customized disbursements for students. Work closely with the Student Loan Office to make sure that the loans disburse correctly.
  6. Administer state funding programs. Liaison with College Foundation of North Carolina to keep up to date on state funding options, eligibility requirements, and deadlines. Verify state funding eligibility, certify enrollment, and verify program information and graduation dates. Award state forgivable loan funds. Work with the Student Loan office to ensure funds are disbursed accurately to student accounts.
  7. Conduct information and orientation sessions for current and prospective students.
  8. Analyze financial information submitted utilizing established federal, University, and DUSON standards and guidelines to determine financial need; determine type and amount of financial aid to be awarded. Administer rules and regulations set forth by the federal government concerning government funds under the guidance ofthe Director of Financial Aid. Complete file verification.
  9. Provide financial aid advice and counsel to students, prospects, and (in some cases) their parents. Be available during service hours to answer student and prospect questions, and to guide them through the financial aid process in a way that is perceived by the student or prospect as taking an individualize approach to service that is customized to meet their unique needs. Respond to telephone messages, email, and web inquiries the same day received. If a message is received near the end of a day, respond as a priority the next business morning.
  10. Perform other related duties incidental to the work described herein. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to bean exhaustive list of all responsibilities and duties required of personnel so classified. 

Some conference travel may be required.

Location Durham


Job Family Level 70

Full Time / Part Time FULL TIME

Regular / Temporary Regular

Shift First/Day

Minimum Qualifications

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Work requires analytical and communication skills as well as familiarity with the academic setting generally acquired through completion of a bachelor's degree program.


None required.