Student Services Specialist

Washington D.C. United States
04 Jun 2019
End of advertisement period
04 Aug 2019
Contract Type
Full Time

The office of Enrollment and the Student Experience (ESE) is a mission-driven organization providing a cohesive experience throughout all phases of the student lifecycle, from the admissions and enrollment process, through graduation and beyond by supporting a connected, comprehensive and student-centered approach to the student experience. The ESE includes the offices of undergraduate admission, graduate enrollment, career services, student financial assistance, student success, student experience, and student services, systems and analytics. The ESE is committed to a student-first mentality, utilizing a data-driven approach to continuous assessment and improvement across the organization.

Colonial Student Services is an integrated student services organization designed to assist students, parents, and the GW community with navigating administrative processes related to Student Financial Assistance, Student Accounts, and Registrar. Our team members are cross-trained in these three areas to ensure a seamless service experience and resolve inquiries at the first point of contact where possible. It is our mission to educate all whom we encounter by showing respect, being good people, and emphasizing teamwork to facilitate a positive student experience.

Reporting to the Assistant Director, Student Services, the Student Services Specialist will be responsible for the following:

Assists students and families with navigating GW’s administrative processes related to financial aid, billing and registration.

Informs students and families of important dates and deadlines, requirements for financial aid, and payment options including the monthly payment plan.

Explains transactions on the bill and helps students to use our online self-service resources.

Partners with staff members in Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve student issues at the first point of contact when possible.

Executes extraordinary customer service through accurate communication, analytical research, and conflict resolution.

This position is located at GW’s Foggy Bottom campus in Washington, DC. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:    

Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications:    

General knowledge of billing, registration, and financial aid processes.
Possess a friendly, professional personality, with strong organizational skills and the ability to multitask.

Team player with excellent leadership, customer service, communication, and interpersonal skills.

Exceptional verbal and written communication skills.

Strong analytical, problem-solving, and conflict resolution skills.

Flexible and available to work varied shifts (evenings and weekends) during peak periods.

Working knowledge of Microsoft Office software and data base systems. Ability to learn to use customer tracking software, imaging software, and Banner mainframe database systems to complete daily responsibilities.

Previous experience with counseling on financial aid issues, registration transactions, and/or reviewing student accounts is preferred.

Typical Hiring Range    $16.37 - $21.29 How is pay for new employees determined at GW?