Technical Support Specialist

Location
Massachusetts, United States
Posted
19 May 2019
End of advertisement period
19 Jul 2019
Ref
17482
Contract Type
Permanent
Hours
Full Time

Department: Student Financial Services
School Area: Chancellor's
Employment Type: Full-Time
Employment Category: Exempt
Visa Sponsorship Available: No

Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

TECHNICAL SUPPORT SPECIALIST, Student Financial Services/Admissions Office, to provide direct application, system, and technical support for SFS and Admissions Office, as a member of both department’s technical teams. Admissions Office duties include conducting SQL queries on the Admissions database, ticket management, monitoring/managing data flows between Admissions and other MIT systems, and providing ongoing application testing and support for the new Admissions application development project. SFS duties include supporting applications used to support MIT’s financial aid programs and student account processing, ensuring up-to-date user documentation, maintaining working knowledge of key SFS systems and production jobs, and serving on department-wide IT initiatives/projects. Will also provide overall desktop support, manage/oversee IS&T tickets, and troubleshoot for both groups; and serve as a backup to the IT liaison.

Job Requirements

REQUIRED: three years’ experience supporting hybrid Window and Macintosh environments; understanding of the basic concepts of software development, database management and design, and networks and servers for interfacing with technology staff; knowledge of web-based relational application software systems and with system operation, including File Transfer Protocols, system/database access, and batch scheduling; ability to learn quickly and be accountable for own knowledge acquisition; ability to work independently and as a team member; sound analytical and diagnostic skills dealing with issues that are not readily defined; excellent interpersonal, communication, and presentation skills; and familiarity with and knowledge of applications such as PowerFAIDS, Banner Account Receivables, Evisions software. Bachelor’s degree in computer science and information technology; knowledge of IT standards/policies; and experience with the use of spreadsheets, database software, queries (SQL) and report writing tools such as Access preferred. Financial aid and/or student accounts experience a plus. Job #17482

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.