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End User Services Analyst (2nd Line IT Support)

Employer
KINGS COLLEGE LONDON
Location
London (Greater) (GB)
Salary
£31,883 to £36,422 per annum, inclusive of £3,223 per annum London Allowance.
Closing date
3 Jun 2019

View more

Job Type
Professional Services, IT Services
Contract Type
Permanent
Hours
Full Time

Job Details

This is a customer focused role working within a dedicated End User support team primarily focused on providing excellent technology support to the end users (staff, students and visitors) of the computing services provided by King’s College London. Working within a ticket-based service management framework and appropriate SLAs the End User Services Analyst will support all the technology needs of King’s College London end users.

The focus of the role is to provide varied desktop support duties covering a number of enterprise level hardware platforms and software. Typical duties will include support for personal computers (Windows and Mac), printers, multi-function devices, smart phones and tablets as well as audio visual equipment. It will also involve supporting operating systems and software deployment. Providing hardware and software support for both staff and student PC’s, with a focus on ensuring an excellent student experience. Involvement in supporting continual service improvement activity and project work may also be required.

The role will require a high level of communication with IT Service Desk and other IT support teams as well as a wide range of faculty and professional services departments.  This role is based at the Strand Campus.

The salary will be paid at Grade 5, £31,883 to £36,422 per annum, inclusive of £3,223 per annum London Allowance.

This post will be offered on an indefinite contract.

This is a full-time post.

The selection process will include a panel interview.

To apply, please register with the King’s College London application portal and complete your application online.

Closing date: Midnight on 3rd June 2019

Company

King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: www.kingshealthpartners.org.

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at www.kcl.ac.uk/kingsanswers.

Company info
Mini-site
KINGS COLLEGE LONDON
Telephone
+(44)02078365454
Location
STRAND
LONDON
WC2R 2LS
United Kingdom

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