End User Services Analyst (2nd Line IT Support)
This is a customer focused role working within a dedicated End User support team primarily focused on providing excellent technology support to the end users (staff, students and visitors) of the computing services provided by King’s College London. Working within a ticket-based service management framework and appropriate SLAs the End User Services Analyst will support all the technology needs of King’s College London end users.
The focus of the role is to provide varied desktop support duties covering a number of enterprise level hardware platforms and software. Typical duties will include support for personal computers (Windows and Mac), printers, multi-function devices, smart phones and tablets as well as audio visual equipment. It will also involve supporting operating systems and software deployment. Providing hardware and software support for both staff and student PC’s, with a focus on ensuring an excellent student experience. Involvement in supporting continual service improvement activity and project work may also be required.
The role will require a high level of communication with IT Service Desk and other IT support teams as well as a wide range of faculty and professional services departments. This role is based at the Strand Campus.
The salary will be paid at Grade 5, £31,883 to £36,422 per annum, inclusive of £3,223 per annum London Allowance.
This post will be offered on an indefinite contract.
This is a full-time post.
The selection process will include a panel interview.
To apply, please register with the King’s College London application portal and complete your application online.
Closing date: Midnight on 3rd June 2019