CRM Change Management Lead

Albury-Wodonga/Bathurst/Wagga Wagga, Australia
17 May 2019
End of advertisement period
02 Jun 2019
Contract Type
Fixed Term
Full Time
  • Lead the change activity process for the CRM implementation project
  • Opportunity to influence decisions and the future direction of the way we engage with students
  • Make a real contribution to improve student outcomes and business practices

The Role

  • Full Time, Fixed Term (until June 2020)
  • $94,567 to $107,106 pa (plus 9.5% superannuation)
  • Albury-Wodonga, Bathurst, Wagga Wagga

You will lead the application of Charles Sturt University's change management framework to undertake risk and impact assessments and the planning for organisational changes related to the CRM (Customer Relationship Management) project. You will ensure stakeholders are engaged, informed and educated, based on their needs, to adopt new ways of working and new technologies to improve organisational performance and student outcomes.

To be successful you will have:

  • Demonstrated experience in change management leadership and principles, methodologies and tools
  • Excellent interpersonal and communication skills
  • Experience in preparing and delivering workshops and facilitating learning

About Us

Charles Sturt University is a young and growing university committed to developing far-sighted people who help their communities grow and flourish. We make a significant contribution to the prosperity and vibrancy of our rural and regional communities, with a reach and impact across Australia and internationally. We work together with industry, communities and students to create new thinking, inspire each other and make a positive and progressive contribution to the world.

The Corporate Services Group provides strategic advice to the Vice-Chancellor, University Council and the Vice-Chancellor Leadership Team across the Portfolio with an emphasis on finance and resource management across the University. This portfolio includes the functions of Finance, Information Technology and Facilities Management and delivers professional services and support to the University community commanding the management and deployment of a significant asset base. The Corporate Services Group has the overarching responsibility and commitment to lead the physical and technological development of the University; to lead organisational change and development in the service and support areas of the University as part of the University Strategy 2017-2022.

The Division of Information Technology (DIT) is responsible and accountable for the strategic management, development and support of information, communications and web technology across the University, and the provision of related services to all staff and students of the University. DIT is committed to a strong service culture, and focuses on delivering 'fit-for-purpose' quality services to the University community.

CSU offers a great work-life balance, professional development opportunities and generous financial benefits.

Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Application Requirements

Applicants are expected to apply online and address the selection criteria in the position description. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

Further Information

Additional information is available in the position description or by contacting:

Phil Roy | Director, Applications and Integration | | Ph: 02 6933 4311

Closing Date: 11 pm, 02 June 2019