Contact Center E-Branch Support Representative

Location
Cambridge, Massachusetts (US)
Posted
17 May 2019
End of advertisement period
16 Jul 2019
Ref
17469
Contract Type
Permanent
Hours
Full Time

Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
CONTACT CENTER E-BRANCH SUPPORT REPRESENTATIVE, MIT Federal Credit Union (MITFCU), to handle all aspects of the online experience for end user members. Will be responsible for assisting members both via e-mail and telephone should they have any issues pertaining to online banking, and assist, on an as-needed basis, with any other duties pertaining to the Contact Center.

Job Requirements
REQUIRED: a high school diploma or equivalent certificate of education; at least one year of experience in the banking or credit union industry; excellent internal service and member service skills and ability to form long-term business relationships; clear, concise verbal and written communication skills; and solid working knowledge of personal computers, preferably with proficiency using Microsoft Office software. An associate’s degree and/or college coursework preferred, as is experience in a customer service environment. Job #17469-4
5/16/19