Senior Faculty and Student Support Administrator, Metropolitan College

Massachusetts, United States
16 May 2019
End of advertisement period
16 Jul 2019
Contract Type
Full Time

Job Description

The Senior Faculty and Student Support Administrator is responsible for supervising and mentoring one or more Faculty and Student Support Administrators and co-managing the cross-functional team alongside the teams Senior Instructional Designer. He or she supports faculty and students for the more complex or higher-maintenance online degree programs in the teams portfolio. Due to the fast pace of the distance education delivery model and the high volume of work each team is responsible for, the Senior Faculty and Student Support Administrator must have a high level of comfort with and strong ability in the area of project management and leadership. This position involves anticipating workload demands, making decisions about and allocating resources for each online session, developing procedures and processes for managing the workload of the team, and ensuring the success of each online program in the teams portfolio. The Senior Faculty and Student Support Administrator plays a key role in helping the Office of Distance Education effectively manage growth in the support area. He or she leads the program management of the teams portfolio, provides expert guidance and recommendations to faculty to maximize the success of BUs online courses and programs, and collaborates with academic departments to organize the delivery of the academic programs online.

Required Skills

B.A./B.S., Master's degree preferred. Professionalism, negotiation and problem-solving skills, strong organizational, student services and communication skills, the ability to multi-task, and high attention to detail. The ideal candidate will be team oriented and use personal initiative to continually improve students online experience, program satisfaction, and retention. Three to five years of experience.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Location BOSTON, Massachusetts, United States
Position Type Full-Time/Regular 
Salary Grade Grade 74