Computing Support Analyst 1
Who you are:
- You love using technology of all types.
- You love helping people, especially with technology issues.
- You can translate computer lingo to the non-technical.
- Your friends and family [maybe even strangers!] come to you for technology help.
- When you hear “Apple” you know it is not just a fruit.
- When you hear “Windows” you know that is not just something you look out of.
- You know that being flexible doesn’t just apply to Yoga class
- You are so organized; they know you on first name basis at the Container Store
What will I do as a Computer Support Analyst 1*:
- You will have the opportunity to travel around campus [bike, golf cart, electric scooters] to provide various hardware, software, peripheral, and networking technical assistance to our LBRE staff members.
- You will perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.
- You will deploy new hardware [iPhone, laptops,desktops] and train our staff on how to take advantage of the new features of their new devices
- You will learn how to apply security best practices.
- As you discover new solutions to problems you will be able to share that knowledge with others by documenting it in our wiki and customer facing website
* Other duties may also be assigned
Since its founding more than a century ago, Stanford University has continued to find solutions to the great challenges of our time and to prepare our graduates for leadership roles in an increasingly complex world. Overarching a collective of ten departments, the Land, Buildings & Real Estate (LBRE) organization at Stanford supports the university in realizing these objectives. LBRE is committed to the preservation and enhancement of Stanford’s campus and adjoining lands and constructs and maintains facilities in which advancements across the academic spectrum is made possible. LBRE takes pride in the care and stewardship of the 8,100 acres that makes Stanford the special place that it is. We are “Caretakers of a Legacy.”
Technology has evolved over the last century, particularly in the last 10 years. We are looking for someone who has the skills and ability to successfully translate existing and emerging technologies to those who are non-technical. The IT team at LBRE is seeking a candidate to fulfill a 1-year fixed term intern position to provide support to the LBRE Help Desk. The LBRE Help Desk supports all aspects of the computing infrastructure for over 500 users who work to ensure that LBRE is the service provider of choice at Stanford.
Education & Experience:
Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
Minimum Knowledge, Skills and Abilities:
- Strong communication and interpersonal skills.
- Ability to provide excellent client service.
- Ability to apply diagnostic techniques for problem troubleshooting.
- Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
Preferred Knowledge, Skills and Abilities:
- Background in information technology and working with customers.
- Ability to quickly gain proficiency in new technologies.
- Organized, with an ability to prioritize time-sensitive assignments.
- Energetic, Creative, Curious and Flexible.
- Experience in supporting and troubleshooting Windows Operating Systems (8.1 and higher) and Apple iOS Operating Systems.
- Excellent organizational skills and attention to detail
- Strong verbal and written communication skills in English
- Demonstrated success in time management with the ability to prioritize tasks and projects
- Experience working with Microsoft Office Suite and Outlook.
- Experience with setup and configuration of end-user laptop and mobile device hardware, software, phones, monitors, printers, and peripherals.
- Creating and maintaining documentation in collaborative web based technology: Google Docs, Sheets, and Sites.
- Experience working with Cloud based applications like iCloud, Google Drive, Box, OneDrive, DropBox or equivalent.
Certifications and Licenses:
Current student or recent graduate from a four-year college with major coursework in computer science, management information systems or closely related field of study.
- Constantly perform desk-based computer tasks.
- Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
- Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
- Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
May require extended hours and weekends, on-call rotation.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
- Schedule: Full-time
- Job Code: 4731
- Employee Status: Regular
- Grade: G