Senior Director of Volunteer and Board Management
- Responsible for strategic goal setting and management of alumni activities for a specific school, unit, or program.
- Fosters and strengthens ties with the University's alumni.
- Oversees the development, marketing, and management of the events/activities coordinated through the designated program.
- Leads event planning activities and program development directed toward the program's alumni, parents, friends, faculty/staff, and currently enrolled Emory students. Works to increase alumni engagement; participates in alumni and student programming and events;
- Develops relationships with board, chapter and affinity alumni organizations;
- Works to advance the technology and services in support of alumni engagement; Represents the program off campus and manages the integration of activities while creating a positive environment for leadership and volunteerism and promoting the traditions and pride associated with the history of Emory University.
- May be responsible for alumni leadership development, special interest groups, volunteer programs, affinity programs, and online services.
- Manages and coordinates alumni volunteers and leaders involved in events.
- Develops and advances University relationships both within the division, and other campus offices, schools/divisions.
- Serves as the primary liaison and spokesperson for the school/program on issues relating to initiatives, program assessments, leadership development, alumni/donor services, and communications.
- Handles budget/resource management; marketing and communications; information management; staff supervision; and the strategic development, implementation, and evaluation of events and programs.
- Manages a team of professional and support staff.
- Performs related responsibilities as required.
- Cover letter required for consideration.
- A bachelor's degree and seven years of related professional experience.
- Outstanding verbal, presentation, and written communication skills: an attentive listener, articulate public speaker, and clear and persuasive writer.
This position reports to the Executive Director, Leadership Engagement and is leader of the Volunteer Engagement team. Responsible for translating vision into action while leading and inspiring the team charged with engagement through volunteer programs and progressive volunteer leadership roles. Guides the Volunteer Engagement team to set goals and execute strategies. Drives innovation through ongoing metric-driven and mission-critical assessments. The primary responsibility is to serve as the principal officer to the Emory Alumni Board of the Emory Alumni Association, overseeing all activities associated with the board and university-wide initiatives to develop and manage consistent standards for alumni/volunteer board management. Develops vision and modeling for comprehensive volunteer engagement.
The Senior Director is responsible for successfully managing the following activities:
- Comprehensive Volunteer Engagement Strategy (e.g. messaging, portal, technology)
- Volunteer/Leadership Moves Management Strategy + Modeling
- Emory Alumni Board Strategy + Development
- Task Force Strategy + Management
- Board Pipeline Development Strategy + Management
- Portfolio Management + Team Engagement Metrics
- Develop vision and strategic framework to increase the opportunities and number of alumni engaged meaningfully as volunteers. Manage Director of Volunteer Engagement and team responsible for recruiting, managing, and stewarding volunteers through signature volunteer programs working on behalf of the OACE.
- Set goals and provides leadership to volunteer engagement team in alignment with division and department vision
- Develop the standards, policies, and practices necessary to scale and support increased involvement of alumni in strategic volunteer roles.
- Develop and implements the technology, tools and training to support best practices in volunteer and board management.
- Guide Volunteer Programs team to assess gaps in alumni participation to drive strategy for new volunteer programs; ongoing assessment with university priorities to design new volunteer programs to support needs and interests of students, faculty, and administrators
- Develop, manage, and evaluate numerous communication/marketing campaigns designed to engage alumni, donors, students, and other constituent groups, as well as promote awareness of OACE volunteer opportunities.
- Coordinate and oversee the production of appropriate alumni informational materials associated with programs, volunteer opportunities, and engagement activities and reports for internal and external audiences.
Emory Alumni Board (Board) Management
- Drive strategy for Emory Alumni Board development in alignment with division and university priorities
- Serve as the primary staff liaison to the president, president-elect, Executive Committee, Nominating and Governance Committee, and all members of the board.
- Develop content and programs for the board in conjunction with the president, president-elect, Executive Director, and Senior Associate VP of the OACE; design and implement board meetings and events
- Manage and work closely with one full-time staff member responsible for coordinating board activities
- Oversee taskforce management; thoughtfully curate taskforce membership; design and guide volunteer-driven projects to produce final recommendations
- Oversee ongoing communications to sustain the board members’ role as informed ambassadors and stakeholders
- Manage communication to the EAB and coordinate with meeting speakers, guests, and all Emory staff who have relationships with members of the board
- Develop and maintain production schedule, including all meetings, communications, projects, website updates, etc.
- Manage all routine business and requests related to the board, including the Executive Committee and the Nominating and Governance Committee.
- Lead a team of OACE staff liaisons to the EAB, including coordination of meetings, activities, and communications
- Oversee and manage the nomination process for major alumni awards and leadership positions, including identification, research, and qualification activities
- Develop orientation program for new members joining the Board
- Work with EAB president to achieve board’s annual 100% fundraising participation goal
- Design and implement ongoing stewardship program for former Emory Alumni Board members to ensure continued engagement activityLeadership Development
- Develop model for volunteer leadership moves management; develop metrics to demonstrate successful collaboration and moves; develop training to share with division colleagues of volunteer moves management
- Develop and manage leadership prospect lists and succession planning
- Assess pipeline of board nominations and recommendations; develop strategy to increase diversity and strength of leadership prospects
- Manage Alumni Presidents Club consisting of former presidents from all school/unit based alumni leadership groups; plan annual meeting of the group; and ensure regular communications and updates
- Meet required number of face-to-face visits and contacts with leadership prospects for identification, qualification, and recruitment purposes; maintain database by recording contacts and activity, reporting, and keeping relevant alumni information up to date
- Serve on the leadership development team for the OACE and determine strategic ways to identify and cultivate leadership for the EAB and in support of all of the OACE’s leadership group
- Oversee university projects relating to the Board of Trustees and other university leadership groups, as assigned by Executive Director, Leadership Engagement
- Foster OACE relationships with Emory schools and units to ensure alignment and alliance among the EAB and other university leadership groups
- Develop and manage consistent governance standards for alumni boards across the university
- Provide regular reports and communications to the schools/units regarding initiatives and activities of the Emory Alumni Board and associated task forces; serve as a resource for alumni leadership development
Management, Administration and Staff Development
- Lead and coach team members responsible for the organization, administration, coordination, and development of programs and services for alumni, students, parents, and friends.
- Attend meetings and trainings to successfully represent and train staff on university and division priorities. Represent Emory Alumni Board and signature volunteer programs to department and division.
- Manage an annual budget. Work with the team to assess priorities and allocate assigned budget among volunteer engagement programs. Manage day-to-day budget processes, e.g. expense reimbursement, expense submission, and expense reconciliation in OACE’s financial accounting system
- Manage technology/information and master database software and applications with the ability to assess data used to determine the use of resources
- Meet department metrics for visit preparation, qualification, contact reports, visits, referrals, and accurate coding using the university database system
- Write event and meeting briefing documents for OACE and university senior leadership
- Identify faculty and distinguished alumni to participate in alumni volunteer programs
- Serve as campus engagement liaison for relevant university and AAE-sponsored programs and initiatives
- Team training and management
- Serve on committees and team projects as assigned. Attend events/programs regularly. Be a visible part of the Emory community to alumni, donors/friends, and parents.
- Contribute to a positive, innovative and effective work environment as a staff manager. Demonstrate the mission, vision, values and norms of the department to establish a collegial and collaborative team.
- Perform additional duties as assigned by the Executive Director, Leadership Engagement and the Senior Associate Vice President for Alumni Affairs.
- Bachelor’s degree required; Emory/advanced degree preferred
- Proven success with a minimum of seven years professional experience in volunteer management, project management, or fundraising; experience with event/meeting planning required
- Outstanding verbal, presentation, and written communication skills: an attentive listener, articulate public speaker, and clear and persuasive writer
- Computer/information management aptitude required and proficiency with personal computers and office software
- Excellent interpersonal, organizational, and leadership skills
- Management/supervisory experience
- Must have ability to adhere to strict deadlines while managing multiple projects simultaneously
- Ability to independently initiate, organize, and follow through with program plans
- High energy, clear goal orientation, and attention to detail
- Team oriented with the ability to work independently
- Ability to deal effectively with and represent the university to a wide range of individuals/groups within and outside of Emory University.
In addition to the responsibilities detailed above, the senior director of alumni board and volunteer relations must be prepared to provide general office support whenever necessary. They will be expected to represent Emory University in a variety of settings and may be assigned to projects and duties that do not necessarily fit into the categories above. They must also be available to attend meetings and events outside of regular business hours (evening and weekends) and to travel for events/programs as needed.