Head of Systems: Student System, CRM and Reporting

Portsmouth, Hampshire (GB)
£59,828 -£70,436 per annum
13 May 2019
End of advertisement period
07 Jun 2019
Contract Type
Full Time

Professional Services 
Department of Student & Academic Administration 

Head of Systems: Student System, CRM and Reporting  
Employment type: Permanent 
Employment basis: Full-time 
Salary: £59,828 -£70,436 per annum  
Post number: ZZ004235
Date published: 13 May 2019 
Closing date: 07 June 2019 
Interview date: 27 June 2019

The University of Portsmouth is proud to be a top 25 University in the UK, having consistently risen in the Guardian University Guide over the last 5 years.  For the twelfth year in a row, the University outranked the sector average, achieving an 88% satisfaction rate in the National Student Survey 2018 and putting us in the top 15% of all UK Universities. 

Our reputation for sustained, high levels of excellence, quality teaching and student satisfaction was cemented when the University was one of only four institutions in the south-east to receive the highest ‘Gold’ rating in the Teaching Excellence Framework – a Government scheme that recognises excellent teaching in UK universities. 

The Department of Student & Academic Administration (DSAA) is a core professional service of the University, responsible for a diverse and wide-ranging set of critical responsibilities and services across the institution.  These include: student and course management systems, timetabling, UK/EU and international admissions, student and programme administration, academic administration, graduation, external returns and data standards, UKVI student compliance, academic standards, quality management, and partnerships. 

This is an exciting time to be joining the Department, and the Academic Registrar and Director is seeking an outstanding candidate to join the Department’s Executive Team, being responsible for our Systems (SITS:Vision student system; SalesForce CRM) and Reporting (External Returns; Business Intelligence; Learner Analytics). 

Under the direction of the Academic Registrar and Director, the Head of Systems: Student System, CRM, & Reporting manages and provides strategic leadership to the ‘Systems: Student System, CRM, & Reporting’ Section of the DSAA, ensuring they achieve their objectives in order to support the Department’s strategy, while providing an excellent customer and student experience.  They will act as the institutional expert and recognised authority on matters and issues within the University relating to their designated Section, and they will actively contribute to, and assist with, the strategic development of the DSAA. 

In the absence of the Academic Registrar and Director, the post holder (alongside the three other Section Heads) will act as their Deputy.  

The ‘Systems: Student System, CRM, & Reporting’ Section of the DSAA includes the following work areas: i) student system management, development, implementation and support; ii) CRM system management, development, implementation and support; iii) reporting; iv) learner analytics; v) business intelligence; vi) student-related external returns & data standards. 

If you would like an informal conversation about the role, please contact Stephen Wiggins, Academic Registrar & Director, on 023 9284 3282 or by email at stephen.wiggins@port.ac.uk 

To find out more about the University of Portsmouth and this role, click apply and apply on-line.   

It is the policy of the University to only accept applications submitted using the University’s application form. 
All applications for this position will be processed and conducted in compliance with UK legislation relevant at that time.   

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