Clinical Operations Project Intermediate/Senior Manager

Michigan, United States
15 May 2019
End of advertisement period
24 May 2019
Contract Type
Full Time

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Michigan Medicine Ambulatory Care Services is seeking a talented Project Manager who wants to join our growing organization and team. Under general direction from Department Leadership, the Project Manager will provide project management and leadership to support strategic initiatives across Michigan Medicine’s Ambulatory Care Units.

This role requires the individual to lead project management activities and serve as a subject matter resource in areas of ambulatory care, clinical quality, and facility operations. Duties will include managing large, complex project deliverables that require collaboration across internal and external stakeholder groups. The individual will coordinate project analysis, documentation, and logistics using industry standards, policies/procedures, plans/specifications, and quality/safety requirements to help drive decision-making.

The ideal candidate would have project management, healthcare operations, and/or similar background.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  • Responsible for applying knowledge, skills, tools, and techniques to meet project requirements: scope, budget, quality, time, communications, change management, risk management, and stakeholder management.
  • Responsible for the management, performance, and completion of multiple concurrent projects and provides a single point of contact for those projects.
  • Responsible for the project planning, design, build, implementation, and close phases.
  • Responsible for project tracking, reporting, and status meetings, ensuring successful implementation of project activities with stakeholders.
  • Identify, assess, document, and resolve project issues, risks, decisions, and dependencies; escalates to appropriate stakeholders when necessary.
  • Effectively apply logic, principles, and analytics to aid in project decision-making. Assesses complex problems, draws conclusions, and provides value-driven solutions.
  • Effectively coordinates and facilitates planning and deliverables for projects. Assigns tasks across project teams and stakeholders. Prepares written communications and presentations for a variety of stakeholders, including senior leadership.
  • Conducts meetings, effectively communicates, and manages change with stakeholders.
  • Establishes and maintains an excellent working relationship with project teams and stakeholders.
  • Acts as a liaison between various departments to ensure that all project activities are in support of overall project goals and objectives.
  • Coaches and mentors project teams and stakeholders.
  • Ensures adherence to project scope, budget, time, and deliverables.
  • Ensures alignment of projects to institutional policies, standards, and benchmarks.
  • Other duties as assigned.

Required Qualifications

  • Bachelor’s degree in a healthcare related field (e.g. Administration, Business, Engineering, and/or Health Sciences) or equivalent combination of education and experience.
  • At least 5 years of healthcare project, clinical, facilities, and/or operations management experience.
  • Knowledge of theoretical and practical aspects of project management, techniques, and tools.
  • Demonstrated ability to lead all project management processes from project planning to closeout.
  • Ability to analyze, compare, and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free of immediate directions, within the scope of their responsibility.
  • Highly analytical and has the ability to translate and communicate analysis into actionable information for problem-solving and decision-making at all levels within organization.
  • Demonstrated ability to independently manage change and solve problems in an ambiguous environment.
  • Demonstrated ability to lead teams and achieve results. Strong team orientation and ability to manage in complex organizations.
  • Ability to work collaboratively and demonstrate flexibility and commitment to embracing change.
  • Strong relationship-building skills, including the demonstrated ability to build consensus among diverse stakeholder groups.
  • Excellent interpersonal, written, and verbal communication skills.
  • Detail-oriented and able to bring structure to an unstructured environment.
  • Proficient in the use of Microsoft Office Suite (Excel, Project, PowerPoint, Word, and Visio) and other project management tools to aid in the project delivery and data analysis.
  • Intermediate Requirements:
    • Bachelor’s Degree
    • 2-4 years related experience

Desired Qualifications

  • Master degree in a healthcare related field (e.g. Administration, Business, Engineering, and/or Health Sciences).
  • Broad understanding of healthcare trends (e.g. environment, market, payer, provider, regulatory).
  • Epic experience.
  • Project Management Professional (PMP) certification.
  • Lean or Six Sigma training/certification and experience with applying lean concepts in planning and operations analysis.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.