Support Services Assistant

Michigan, United States
15 May 2019
End of advertisement period
08 Jun 2019
Contract Type
Full Time

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Academic Success Program (ASP) Support Services Assistant will support the ASP staff in the daily and nightly management of study table. This includes the scheduling, matching and supervision of tutoring and mentoring appointments as well as assisting with general program duties. The ASP Support Services Assistant will help to ensure the successful academic support of student-athletes on a daily and nightly basis.


  • Assist with the supervision of daytime and evening supervised study and tutorial/mentoring sessions.
  • Assist with the scheduling and matching of daytime and evening tutoring and mentoring appointments.
  • Assist with the recruitment and interviewing of prospective tutors and mentors.
  • Assist with the development and implementation of tutoring and mentoring training sessions.
  • Assist with the administering of API testing (Academic Preparedness Initiative).
  • Communicate effectively with tutors, mentors, ASP staff and students in an appropriate and professional manner.
  • Compile and analyze course syllabuses for tutorial and study needs.
  • Exposure to Learning Specialists’ development, execution and evaluation of a comprehensive learning initiatives program for at-risk student-athletes.
  • Adhere to the rules and regulations of the University, The Big Ten Conference and the NCAA. Commit to reporting any Big Ten or NCAA violations involving the University of Michigan departmental compliance personnel.
  • Attend and participate in staff meetings.
  • Other duties as assigned.

Required Qualifications

  • Bachelor’s Degree Required.
  • Strong Oral and Communication Skills.
  • Demonstrated effectiveness working collaboratively with a diverse group of students and staff.
  • Attention to detail and strong organizational skills.
  • Proven ability to build rapport with multiple constituencies: undergraduate and graduate students, faculty, University administration, and department team members.
  • Ability to work nights, weekends, and some holidays is required.
  • Experience with supervision and program management.

Additional Information

This job posting is for a University of Michigan Temporary position. Temporary employment may be full or part time, but in either case is limited in duration. Please review the full posting description for details.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.