POSITION OBJECTIVE

The responsibilities of the Assistant Dean/Case Manager are centered on the Division of Student Affairs mission to support the academic and social development, as well as the retention of Case Western Reserve University students. The assistant dean/case manager reports to the Associate Dean of Students and provides oversight and management of the crisis management program and other student-related issues. As the non-clinical case manager for undergraduate students, the person in this position will have primary responsibility for providing support to students facing a range of challenges including but not limited to issues related to mental health, substance abuse, regulating behavior and managing conduct in the campus community. The assistant dean/case manager will help plan and provide a variety of interventions, referrals and follow up services, maintain factual case records and provide outreach and education about the crisis management program to the campus community. The assistant dean/case manager also serves in the dean-on-call rotation responding to student issues and emergencies during business hours, as well as nights and weekends.

CONTACTS

Department: Daily contact with the university office of Student Affairs to discuss with all members of the department about students who may be struggling academically, mentally, physically or with personal issues.

University: Contact with Student Affairs, Graduate Studies/Professional Schools, Undergraduate Studies, University Health and Counseling Services, Residence Life/Housing, Greek Life, International Student Services, Human Resources, Office for Inclusion Diversity and Equal Opportunity, Case Police and other university offices. Gather information about students from the professionals in these departments who know of students of concern that may be struggling academically, mentally, physically or with personal issues to coordinate efforts and discuss action plans for students who are on the Behavioral Intervention Team or students who are presented at the threat assessment behavioral intervention team. Investigate issues of diversity and discrimination, when necessary.

External: Provide frequent contact with parents, guardians, family members, emergency contacts of students, and community constituents when and where appropriate to notify the appropriate parties when a student withdrawals through the emergency withdrawal and return to campus policy, or to notify when a student is hospitalized or missing.

Students: Daily contact with undergraduate students to coordinate actions and communication. Contact with graduate/professional students when necessary. Regular contact and interaction with students on troubleshooting issues. Support students through academic, personal concerns, roommate conflict, and mediation with faculty, staff, or student. Help students get connected with internal and external resources.

QUALIFICATIONS

Experience: 5 years of progressive responsibility in higher education, preferably working in a position with direct student relations or case management experience.

Education: Master’s Degree in Student Personnel Administration, Counseling, Psychology, Social Work, or related field.

WORKING CONDITIONS

General office setting. Must be available to work evenings and weekends as needed.